ENGLISH

Assessing Business Excellence, Second Edition

By Les Porter , Steve Tanner

Book information

Publisher
Butterworth-Heinemann
Year
2004
ISBN
0750655178, 9780750655170, 9781429483971
LCC
HD62.15 .P67 2004
Open Library ID
OL3694310M
Language
english
Format
PDF
Filesize
2 MB (1835461 bytes)
Edition
2
Pages
467\467
Topic
Business
Time added
2011-01-26 19:25:26

Description

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples * Includes practical case examples * Provides an explanation of the major excellence business models and frameworks from around the world * A regularly updated web site accompanies the text

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