ENGLISH

Telephone Tactics

By Graham Roberts-Phelps

Book information

Publisher
Thorogood
Year
2001
ISBN
1854181777, 9781854181770
Open Library ID
OL9387742M
Language
english
Format
PDF
Filesize
1 MB (1410729 bytes)
Edition
1st
Pages
222\222
Topic
Business
Library
avaxhome.ws
Scanned
yes
Time added
2010-05-31 15:29:46

Description

In this age of technological breakthroughs, the personal aspect of doing business on the phone remains one of business's most important tools. This guide provides helpful suggestions and strategies for making cold calls, warm calls, collecting debts, structuring a sales call, overcoming objections, making a good first impression, and dealing with angry customers. Workers and managers alike will find this simple, user-friendly guide to phone etiquette and success helpful and easy to apply to their current phone tactics.

Similar books