Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

By Madeline Bodin (Author)

Book information

Publisher
CRC Press
Year
1999
ISBN
9781578200269, 9781482294552, 9781138412347, 9780080948768, 9780429080388
DOI
10.1201/9781482294552
Format
PDF
Filesize
5 MB (5294726 bytes)
Edition
1
Pages
\142
Time added
2020-10-06 04:24:42
Computer Science;Information & Communication Techn

Description

Ever wish you could find out how North America`s biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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