ENGLISH

Innovative Advisory Services in the Virtual World: An Empowerment Perspective

By Manning Li , Jihong Liu (auth.)

Book information

Publisher
Springer-Verlag Berlin Heidelberg
Year
2014
ISBN
978-3-642-41111-3, 978-3-642-41112-0
DOI
10.1007/978-3-642-41112-0
Language
english
Format
PDF
Filesize
4 MB (3778830 bytes)
Series
SpringerBriefs in Business
Edition
1
Pages
67\71
Orientation
yes
Scanned
yes
Time added
2013-10-26 06:03:36
generalServices; Business Strategy/Leadership; Social Sci

Description

How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations. This study examines the interesting phenomenon of providing virtual advisors to assist users in accomplishing their tasks in the digital world. Based on a thorough analysis of abundant typical applications in various business and government sectors, this book discusses the current status and future trends of virtual advisory services in digital environments. This book also reveals exactly what users expect from such services, and what they hate! It provides thought-provoking guidelines for best practice in the design and provision of virtual advisors on e-portals.

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