ENGLISH

Total Organizational Excellence: Achieving World Class Performance

By John S Oakland

Book information

Year
2001
ISBN
0750652713, 9780750652711, 9780080519333
Open Library ID
OL7972281M
Language
english
Format
PDF
Filesize
2 MB (1653289 bytes)
Edition
1st
Pages
271\281
Time added
2011-06-04 13:46:07

Description

Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management. Tested amongst practitioners at a series of conferencesWritten by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical styleSuitable for MBA students as well as practising managers

Similar books