Healthcare Workforce Transitioning: Competency Conversations through World Café

Description

Healthcare Workforce Transitioningshares with educators and healthcare professionals alike the awareness, integration, and partnership that results from a successful process of framing a Healthcare Management Program around core competencies. To transition toward a successful healthcare career requires proficiencies in communication, leadership, professionalism, knowledge of the healthcare environment, and business skills. Competencies provide context to curriculum construction and build awareness of the role this standard plays in a career-ready workforce. Integrating professional development and service learning into co-curricular activities further strengthens outcomes. Partnering with healthcare professionals through ongoing World Cafe conversations, contributes a touchstone about expectations and accountabilities to be successful in a career. This book draws on the World Cafe methodology, guidelines, and vignettes in developing performance assessment, coaching, training, and performance reviews. The author provides lessons learned throughout the text to illustrate the points made in the chapters. It also provides a proven participatory methodology applied to competency exploration, application, and authentication. Cover......Page 1 Half Title......Page 2 Title Page......Page 4 Copyright Page......Page 5 Dedication......Page 6 Contents......Page 8 List of Tables......Page 14 Preface......Page 16 Author......Page 20 The Institute of Medicine Reports......Page 22 Implications for Healthcare Workforce Transitioning......Page 24 Healthcare Competency Potential......Page 25 Competency Inspired Initiative: Public Health Accreditation Board......Page 28 Competency Framework for an Academic Program......Page 29 The Better Understanding and Learning Design (BUILD) Survey......Page 30 BUILD Focus Group......Page 31 BUILD Student Listening Session......Page 33 Step 1: Selection of Healthcare Management Competencies......Page 34 Step 2: Determination of Program Learning Outcomes......Page 35 Step 5: Development of Course Key Performance Indicators......Page 36 References......Page 37 Career Advancement through Professional Development Documentation......Page 40 Professional Development Service Learning Portfolio......Page 43 Professional Development Service Learning Reports......Page 46 Professional Development Service Learning Applications......Page 50 Professional Development: Personal Career Transitioning......Page 53 Professional Development: Advancing the Institution......Page 55 Closing Thoughts......Page 56 References......Page 57 World Café Overview......Page 60 Principle 1: Clarify the Purpose and Set the Context......Page 61 Principle 3: Explore Questions That Matter......Page 63 Principle 4: Encourage Everyone’s Contribution......Page 65 Principle 7: Share Collective Discoveries: Debriefing the Data......Page 66 World Café Host Role......Page 67 World Café Table Host Role......Page 68 Venue and Setting......Page 71 Establishing a World Café Agenda......Page 72 World Café Facilitation Steps......Page 73 Student Conversations......Page 75 Student and Healthcare Professional Conversations......Page 78 PDSL World Café Lessons Learned......Page 79 Promising Healthcare-Focused World Café Applications......Page 80 References......Page 82 Communication Competency: Impact on Six Aims for Quality Improvement......Page 84 Communication Competency: PDSL Insights......Page 87 Relationship Management......Page 88 Communication Skills......Page 89 Facilitation and Negotiation......Page 90 Communication Competency: World Café Debrief......Page 92 REDE Model......Page 95 Hospital Consumer Assessment of Healthcare Providers and Systems......Page 96 Closing Thoughts......Page 98 References......Page 99 Leadership Competency: Assuming Accountability......Page 100 Leadership Skills......Page 102 Organizational Climate and Culture......Page 104 Communicating Vision......Page 105 Manage Change......Page 107 Values-Driven Leadership Skills......Page 109 Relating to People......Page 110 Guiding Organization toward Success......Page 111 Institute for Healthcare Improvement Open School for Health Professions......Page 112 Customized Programs......Page 113 Appreciative Inquiry......Page 114 Closing Thoughts......Page 117 References......Page 118 Beyond Professionalism toward Interprofessionalism......Page 120 Personal and Professional Accountability......Page 123 Professional Development and Lifelong Learning......Page 125 Contributes to the Community and Profession......Page 126 Professionalism Competency: World Café Debrief......Page 127 Pre-Career Professionalism Training......Page 130 Professionalism through Case Competition......Page 131 Professionalism Training for Personal Care Aides......Page 132 Closing Thoughts......Page 133 References......Page 134 Healthcare Environment: Mirroring Societal Trends......Page 136 Retailing of Healthcare......Page 137 Changing Healthcare Workforce......Page 139 Patient’s Perspective......Page 140 Healthcare Personnel......Page 142 Community and the Environment......Page 144 Healthcare Systems and Organizations......Page 145 Healthcare Environment Competency: World Café Debrief......Page 146 Environmental Stewardship......Page 148 Preparedness Planning......Page 149 Healthcare Workforce: Reinventing Careers......Page 150 Closing Thoughts......Page 151 References......Page 152 Technology......Page 154 Human Resources......Page 156 Quality Improvement......Page 158 General Management......Page 159 Financial Management......Page 160 Human Resources Management......Page 161 Information Management......Page 162 Strategic Planning and Marketing......Page 163 Organizational Dynamics/Governance......Page 164 Business Skills Competency: World Café Debrief......Page 165 Focus on the Patient......Page 167 Innovation......Page 168 Assessing Employee Values and Strengths......Page 170 References......Page 172 Ability to Apply Competency......Page 174 Academia’s Role......Page 175 Organizational Roles......Page 177 Fourth Aim: Focus on the Healthcare Workforce......Page 179 Job Engagement and Satisfaction......Page 180 Job Crafting......Page 183 Closing Thoughts: Keeping the Conversation Alive......Page 185 References......Page 186 Index......Page 188