The ASQ certified quality auditor handbook

Description

This handbook supports the quality auditor Body of Knowledge (BoK), developed for the ASQ Certified Quality Auditor (CQA) program. This edition addresses new and expanded BoK topics, common auditing (quality, environmental, safety, and so on) methods, and process auditing. It is designed to provide practical guidance for system and process auditors. Practitioners in the field provided content, example audit situations, stories, and review comments as the handbook evolved. New to the edition are the topics of common and special causes, outliers, and risk management tools. Besides the new topics, many current topics have been expanded to reflect changes in auditing practices since 2004 and ISO 19011 guidance, and they have been rewritten to promote the common elements of all types of system and process audits. The handbook can be used by new auditors to gain an understanding of auditing. Experienced auditors will find it to be a useful reference. Audit managers and quality managers can use the handbook as a guide for leading their auditing programs. The handbook may also be used by trainers and educators as source material for teaching the fundamentals of auditing Title Page Contents Foreword Notes to the Reader Acknowledgments Overview Part I Auditing Fundamentals Chapter 1 Types of Quality Audits Chapter 2 Purpose and Scope of Audits Chapter 3 Criteria to Audit Against Chapter 4 Roles and Responsibilities of Audit Participants Chapter 5 Professional Conduct and Consequences for Auditors Part II Audit Process Chapter 6 Audit Preparation and Planning Chapter 7 Audit Performance Chapter 8 Audit Reporting Chapter 9 Audit Follow-Up and Closure Part III Auditor Competencies Chapter 10 Auditor Characteristics Chapter 11 On-Site Audit Resource Management Chapter 12 Conflict Resolution Chapter 13 Communication and Presentation Techniques Chapter 14 Interviewing Techniques Chapter 15 Team Dynamics Part IV Audit Program Management and Business Applications Chapter 16 Audit Program Management Chapter 17 Business and Financial Impact Part V Quality Tools and Techniques Chapter 18 Basic Quality and Problem-Solving Tools Chapter 19 Process Improvement Techniques Chapter 20 Basic Statistics Chapter 21 Process Variation Chapter 22 Sampling Methods Chapter 23 Change Control and Configuration Management Chapter 24 Verification and Validation Chapter 25 Risk Management Tools Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F Appendix G Appendix H Appendix I Appendix J Appendix K Glossary Index About the Editor