ENGLISH

How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

By Jack Griffin

Book information

Publisher
Penguin Publishing Group
Year
2013
ISBN
9781101623688, 2012040877
Language
english
Format
EPUB
Filesize
593 kB (607178 bytes)
Pages
\0
Time added
2022-12-30 18:42:49
Business; Nonfiction; Sales & Marketing; BUS018000

Description

A guide to effectively communicating with customers to create lasting—and repeat—business relationships.  This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.  Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution

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