The Art of IT Management: Practical tools, techniques and people skills

Description

Being an IT manager for the first time can be daunting. With a focus on practical advice, this book will provide you with hints, tips and examples from the world of IT management, showing you that management is about people rather than process; it is an art rather than a science. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results. Cover Copyright CONTENTS LIST OF FIGURES AND TABLES ABOUT THE AUTHOR FOREWORD ACKNOWLEDGEMENTS PREFACE PART 1 ESSENTIAL MANAGEMENT SKILLS 1 WHAT MAKES A GOOD MANAGER? WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 2 HOW TO DELEGATE EFFECTIVELY WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 3 GIVING AND RECEIVING FEEDBACK WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 4 DEALING WITH POOR PERFORMANCE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 5 DEVELOPING TEAMS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 6 CHANGE LEADERSHIP WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCES 7 THINKING STRATEGICALLY WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS PART 2 SKILLS THAT YOU HAVE ALWAYS NEEDED BUT ARE NOW MORE CRITICAL 8 EFFECTIVE COMMUNICATION WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 9 THE ART OF INFLUENCING WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 10 REPORTS AND PRESENTATIONS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 11 UNDERSTANDING YOUR CUSTOMERS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 12 MANAGING AND NEGOTIATING WITH SUPPLIERS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 13 MANAGING YOUR BOSS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 14 RELATIONSHIP MANAGEMENT WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS PART 3 THINGS THAT YOU NEED TO UNDERSTAND, HAVE AN OPINION ON AND MAKE A CONTRIBUTION TO 15 SYSTEMS AND PROCESSES WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 16 THE EXPLODING IMPACT OF IT IN THE DIGITAL ERA WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE PART 4 THINGS THAT MAY BE KEEPING YOU AWAKE AT NIGHT 17 MANAGING PEOPLE WHO USED TO BE A PEER, OR WHO ARE OLDER OR MORE EXPERIENCED THAN YOU WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 18 LETTING GO OF THINGS THAT YOU SHOULD NO LONGER BE DOING YOURSELF WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 19 COPING WITH STRESS AND PRESSURE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 20 ACHIEVING A SATISFYING WORK/LIFE BALANCE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 21 MANAGING AND ENHANCING YOUR REPUTATION WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 22 HOW TO DEAL WITH ORGANISATIONAL POLITICS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 23 MY BOSS IS A BULLY – HOW DO I COPE? WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS PART 5 TOOLS THAT WILL HELP 24 HOW TO MANAGE YOUR TIME TO MAXIMUM EFFECT WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 25 DEVELOPING YOUR EMOTIONAL INTELLIGENCE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 26 HOW TO ENGENDER TRUST AND LOYALTY FROM OTHERS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 27 HOW TO MANAGE YOUR PERSONAL DEVELOPMENT WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 28 COACHING SKILLS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 29 THE IMPORTANCE OF MAINTAINING A SENSE OF HUMOUR WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 30 FINAL WORDS APPENDIX: YOUR FIRST 90 DAYS AS A NEW MANAGER PREPARATION MAKING A START PUTTING IT ALL TOGETHER THE FINALE ADDITIONAL HINTS AND TIPS TAKING STOCK – THE IT HEALTH CHECK IT HEALTH CHECK QUESTIONNAIRE SCORING KEY BENCHMARK FURTHER READING INDEX Back Cover