Digital Transformation Demystified

Description

The buzz and hype created over the last few years around Digital Transformation has resulted in confusion and ubiquity that has rendered the term nearly meaningless. Transformation extends far beyond the technology stack and must include the organization's culture, its operating processes, and virtually every facet of how it functions. This fact means that leaders must break through the hype and demystify this term once and for all. They must get past the breathless hyperbole and understand what it really means to lead their organization through a continuous digital transformation process. The demystification of digital transformation and understanding what it really means is critical for all leaders. And that's what this book is about. Contents Foreword: The Mystification of Digital Transformation A Digitally Transformed Future A Mystified World The Demystification Imperative About the Author Contributing Authors About the Institute for Digital Transformation Introduction and Primer Chapter 1 The Culture of Transformation Introduction Organizational Culture as a Barrier to Digital Transformation What Is Culture? Culture as Enabler of Digital Transformation What Culture Is an Enabler of Digital Transformation? Innovative Culture as Enabler of Digital Transformation Barrier to Culture Transformation How to Transform Culture Conclusion Bibliography Chapter 2 Business Architecture as an Enabler of Transformation Introduction Business Architecture is a Blueprint to Create Understanding and Activate Change Business Architecture Underpins Successful Digital Enterprises and Transformations Business architecture gives structure to and helps scale strategy formulation and innovation Business architecture facilitates the shift to customer centricity Business architecture helps scope and prioritize transformation Business architecture creates a composable organization Business architecture facilitates cross-team communication, coordination, and collaboration Business architecture ensures strategic alignment Business architecture provides a framework for transparency and governance Business architecture facilitates ecosystem design The time to start leveling up to leverage business architecture for digital transformation is now Ensure the Business Architecture Essentials Are in Place to Support Transformation Business architecture knowledgebase Business architects and business architecture practice Focus on maturing your organization’s business architecture practice over time Learn from the best practices of successful business architecture teams Chapter Take-Aways Bibliography Chapter 3 The Digital Transformation Manifesto Introduction The Need for the Digital Transformation Manifesto We Proactively Embrace Change We Have the Agility to Pivot Quickly We Create Purpose-Based Value The Customer and Stakeholder Experience Is at Our Core Our Decisions Are Driven by Data We Are Reimagining Business Practices Our Culture is One That Empowers Individual Leadership Ethics Are Integral to Our Organization Digital Transformation Metrics Framework Digital transformation strategy Change governance perspective Customer and Market Perspective Cultural perspective Business Operations Perspective Digital transformation metrics example Key Take-Aways Bibliography Chapter 4 Value — The Guiding Star Introduction The labeling problem What Is Digital Transformation? What is value? How do you manage for value? The Core Processes Portfolio management Program management Project management Strategy Architecture Operations Management of change Relevant metrics Full-Cycle Governance The Bigger Picture Portfolio Management: The Bridge to Value Categorize programs The Business Case Value/benefits mapping Moving Beyond Words to Action We need leaders who lead The digital age requires a cultural change Final Thoughts: Moving beyond Leadership as a Role to Leadership as a Behavior Bibliography Chapter 5 The Neuroscience of Transformation Introduction Human reactions to change Transformation failure Human brains within organizations Organization Design: For Transformation or Stagnation? Change is life Social structures Issues with organizational structure Human Brains and Change The Social brain The effects of the social brain on organizational functioning The Emotional brain Emotions at work Latent brain potential: Discretionary effort Brain-Compatible Communication for Transformation Communicating during digital transformation Informing Influencing The Digital in Digital Transformation Using Purpose to anchor digitization Organizational Approaches to Transformation Change vs. transformation Transformation of the third kind Neuroscience Savviness — The Difference It Can Make Take-Aways Bibliography Chapter 6 Agile Transformation Introduction When We Look at the World Digital Five Forces New rules of business Agile Transformation frameworks Problem statement for agile transformation Dynamics of Business Agility What is business agility? Top 10 challenges of the Agile Transformation Conclusion of defining an agile company Getting the Agile Transformations Right Basics of agile transformation Five Steps of Agile Transformation Chapter Take-Aways Bibliography Chapter 7 Leadership in an Era of Uncertainty Introduction Lewis and Clark Primer Digital Transformation Leadership Skill #1: Journaling Reflection and decision-making Clarity Stress and resilience Evergreen lessons Digital Transformation Leadership Skill #2: Co-Captain Digital Transformation Leadership Skill #3: Building a Team of Leaders Digital Transformation Leadership Skill #4: Building an Ecosystem Digital Transformation Leadership Skill #5: Diversity Digital Transformation Leadership Skill #6: Creating a Disruptive Culture Key Take-Aways Bibliography Chapter 8 The Client/Partner Engagement Trust: Building Your Transformative Customer Engagement Plan B2B Engagement Works Your Employees Must Be a Part of the Ride Authentic Relationships Win for Everyone Standard Operating Procedures for Engagement It All Comes Back to Math Donuts Aren’t the Sweetener for Engagement Key Take-Aways Bibliography Chapter 9 The Customer Experience What Is CX? Change Is Being Driven by the Customer Business Must Become More Responsive, Agile, and Available Digitization Is Not Transformation Changing Customer Behaviors and Preferences Process and People Summary Bibliography Chapter 10 Digital Transformation Readiness Introduction Importance of Readiness The Readiness Framework Operational Sustainability Organizational Agility Strategic Agility Disruptive Culture Final Thoughts Bibliography Wrapping It All Up Somethings to Think About Digital Transformation The common message Approaching your transformation efforts Five Mantras of Digital Transformation Index