Knowledge management

Description

Cover Half Title About the Author Title Copyright Dedication Preface Organisation of the Book Contents 1. Introduction to Knowledge Economy Context and Relevance of Knowledge Economy The Changing Landscape of the Business Role of Knowledge in Business Management Paradigm Shift in the Way Business is Done Knowledge Economy and Moore’s, Gilder’s, Metcalfe’s Laws Distinctive Character of Knowledge Economy Knowledge Economy Demands New Strategic Approach to Business Knowledge Driven Network Organisation Findings of the Association of Knowledge Work India and the Knowledge Economy: Leveraging on Strengths and Opportunities (An Extract from the World Bank Report) End Notes Questions 2. What is Knowledge? Data–Information–Knowledge–Business Intelligence Attributes of Knowledge Expression of Knowledge Human Thinking and Learning Tacit and Explicit Knowledge Knowledge: A Driver for Creativity and Innovation Knowledge: A Strategic Resource Business Benefits of Knowledge Tools for Knowledge Management End Notes Questions 3. Knowledge Management Knowledge Management Why Knowledge Management Now? Knowledge Initiative Knowledge Management Process Knowledge Management Processes Knowledge Development and Management Cycle Knowledge Networking Principles Behind KM Success Thematic Analysis of Knowledge Management SECI Model: Knowledge Transformation and its Dynamics End Notes Questions 4. Knowledge Management System Generic Model of Knowledge Management System Knowledge Management System: Development Cycle Knowledge Management System: Application Cycle Challenges in Developing KMS KMS Lifecycle KM System Architecture Knowledge Construction Architecture Implementation of KMS The Learning Concept and Knowledge Management System End Notes Questions 5. Knowledge Management: Development Introduction to KM Establish a Knowledge Strategy Framework Validation of Knowledge Validation of Knowledge Through Knowledge Models Knowledge Creation Acquisition of Knowledge Knowledge Acquisition Techniques (KAT) End Notes Questions 6. Knowledge Management: Application Phase Knowledge Transfer Knowledge Sharing: A Process Knowledge Transferring Sharing and Tools Codification of Knowledge Build Knowledge Maps Designing Knowledge Transfer and Sharing Strategy Network Structures for Knowledge Transfer Knowledge Asset, Intellectual Capital and Property Skandia Model for Measuring Intellectual Capital Successful Implementation of KM Initiative End Notes Questions 7. Organisation Learning and Learning Organisation Building a Learning Organisation Five Core Disciplines of a Learning Organisation The Concept of Learning Organisation Organisation Learning Organisation Knowledge Human Resource Management for KM Paradigm Shift in HRM Functions End Notes Questions 8. Knowledge Management: Tools and Technology Information and Communication Technology (ICT) Unified Communications Technology (UCT) WiMAX Technology Data Warehouse and Data Mining, Business Intelligence OLAP Search Engines Intelligent Agents Knowledge Portal, Knowledge Products Groupware Technology for Knowledge Transfer End Notes Questions 9. Case Illustrations of Knowledge Management Data Warehousing and Data Mining Knowledge Portal Knowledge Products Intelligent Agents Unified Communications Technology Solutions Business Case for Knowledge Management KMS Applications End Notes Questions Knowledge Management Vocabulary References Index