Employee Voice at Work

Description

This book addresses the contemporary aspects of employee voice through theoretical and practical analysis. In addition to case studies of employee voice in the workplace, it also looks at emerging forms of voice associated with the use of technology such as social media. Because of the breadth of the concept of employee voice, the focus of the book lends itself to an international perspective on employment relations and human resources management – analyses and experiences drawn from one country will be usefully considered or applied in relation to others. Front Matter ....Pages i-xix Front Matter ....Pages 1-1 Evolution, Separation and Convergence of Employee Voice Concept (Paula K. Mowbray, Adrian Wilkinson, Herman Tse)....Pages 3-21 The Twin Track Model of Employee Voice: An Anglo-American Perspective on Union Decline and The Rise of Alternative Forms of Voice (Alex Bryson, Richard Freeman, Rafael Gomez, Paul Willman)....Pages 23-50 Employee Voice and Participation: The European Perspective (Chris Brewster, Richard Croucher, Thomas Prosser)....Pages 51-69 Front Matter ....Pages 71-71 Social Media at Work: A New Form of Employee Voice? (Peter Holland, Brian Cooper, Rob Hecker)....Pages 73-89 Social Media: Union Communication and Member Voice (Alison Barnes, Nikola Balnave, Louise Thornthwaite, Benjamin Manning)....Pages 91-111 Managerial Silencing of Employee Voice (Jimmy Donaghey, Tony Dundon, Niall Cullinane, Tony Dobbins, Eugene Hickland)....Pages 113-128 Workplace Bullying and the Role of Voice and Ethical Leadership (Peter Holland)....Pages 129-146 Front Matter ....Pages 147-147 Employee Voice at the End of the Line at CarCo (Alan McWilliams, Peter Holland, Rob Hecker)....Pages 149-168 Finding Their Voice: Call Centre Employees in a Continuous Service Delivery Context (John Burgess, Julia Connell, Anthony McDonnell)....Pages 169-181 Employee Voice in Practice: Aged Care in Australia and New Zealand (Sarah Kaine, Katherine Ravenswood)....Pages 183-200 Scenarios and Strategies for Social Media in Engaging and Giving Voice to Employees (Emma Parry, Graeme Martin, Joe Dromey)....Pages 201-215 The Politics of Voice: Voice and Volunteering in a Third Sector Organisation (Julian Teicher, Xiaoyan Liang)....Pages 217-229 Back Matter ....Pages 231-233