Effective leadership and management in nursing

Description

PART 1 Understanding Nursing Management and Organizations CHAPTER 1 Introducing Nursing Management Learning Outcomes CHANGES IN HEALTH CARE PAYING FOR HEALTH CARE DEMAND FOR QUALITY EVOLVING TECHNOLOGY CULTURAL, GENDER, AND GENERATIONAL DIFFERENCES VIOLENCE PREVENTION AND DISASTER PREPAREDNESS CHANGES IN NURSING’S FUTURE CHAPTER 2 Designing Organizations Learning Outcomes TRADITIONAL ORGANIZATIONAL THEORIES TRADITIONAL ORGANIZATIONAL STRUCTURES SERVICE-LINE STRUCTURES SHARED GOVERNANCE OWNERSHIP OF HEALTH CARE ORGANIZATIONS HEALTH CARE SETTINGS COMPLEX HEALTH CARE ARRANGEMENTS REDESIGNING HEALTH CARE STRATEGIC PLANNING ORGANIZATIONAL ENVIRONMENT AND CULTURE CHAPTER 3 Delivering Nursing Care Learning Outcomes TRADITIONAL MODELS OF CARE INTEGRATED MODELS OF CARE EVOLVING MODELS OF CARE CHAPTER 4 Leading, Managing, Following Learning Outcomes LEADERS AND MANAGERS LEADERSHIP TRADITIONAL LEADERSHIP THEORIES CONTEMPORARY THEORIES TRADITIONAL MANAGEMENT FUNCTIONS NURSE MANAGERS IN PRACTICE FOLLOWERSHIP: AN ESSENTIAL COMPONENT OF LEADERSHIP WHAT MAKES A SUCCESSFUL LEADER? CHAPTER 5 Initiating and Managing Change Learning Outcomes WHY CHANGE? THE NURSE AS CHANGE AGENT CHANGE THEORIES THE CHANGE PROCESS CHANGE STRATEGIES RESISTANCE TO CHANGE THE NURSE’S ROLE HANDLING CONSTANT CHANGE CHAPTER 6 Managing and Improving Quality Learning Outcomes QUALITY MANAGEMENT IMPROVING THE QUALITY OF CARE RISK MANAGEMENT CHAPTER 7 Understanding Power and Politics Learning Outcomes POWER DEFINED POWER AND LEADERSHIP POWER: HOW MANAGERS AND LEADERS GET THINGS DONE USING POWER SHARED VISIONING AS A POWER TOOL POWER, POLITICS, AND POLICY USING POWER AND POLITICS FOR NURSING’S FUTURE PART 2 Learning Key Skills in Nursing Management CHAPTER 8 Thinking Critically, Making Decisions, Solving Problems Learning Outcomes CRITICAL THINKING DECISION MAKING PROBLEM SOLVING STUMBLING BLOCKS INNOVATION CHAPTER 9 Communicating Effectively Learning Outcomes COMMUNICATION EFFECTS OF DIFFERENCES IN COMMUNICATION THE ROLE OF COMMUNICATION IN LEADERSHIP COLLABORATIVE COMMUNICATION ENHANCING YOUR COMMUNICATION SKILLS CHAPTER 10 Delegating Successfully Learning Outcomes DELEGATION BENEFITS OF DELEGATION THE FIVE RIGHTS OF DELEGATION ACCEPTING DELEGATION INEFFECTIVE DELEGATION CHAPTER 11 Building and Managing Teams Learning Outcomes GROUPS AND TEAMS GROUP AND TEAM PROCESSES BUILDING TEAMS MANAGING TEAMS THE NURSE MANAGER AS TEAM LEADER LEADING COMMITTEES AND TASK FORCES PATIENT CARE CONFERENCES CHAPTER 12 Handling Conflict Learning Outcomes CONFLICT INTERPROFESSIONAL CONFLICT CONFLICT PROCESS MODEL MANAGING CONFLICT CHAPTER 13 Managing Time Learning Outcomes TIME WASTERS SETTING GOALS CONTROLLING INTERRUPTIONS CONTROLLING TIME IN MEETINGS RESPECTING TIME PART 3 Managing Resources CHAPTER 14 Budgeting and Managing Fiscal Resources Learning Outcomes THE BUDGETING PROCESS APPROACHES TO BUDGETING THE OPERATING BUDGET DETERMINING THE SALARY (PERSONNEL) BUDGET MANAGING THE SUPPLY AND NONSALARY EXPENSE BUDGET THE CAPITAL BUDGET TIMETABLE FOR THE BUDGETING PROCESS MONITORING BUDGETARY PERFORMANCE DURING THE YEAR PROBLEMS AFFECTING BUDGETARY PERFORMANCE CHAPTER 15 Recruiting and Selecting Staff Learning Outcomes THE RECRUITMENT AND SELECTION PROCESS RECRUITING APPLICANTS SELECTING CANDIDATES INTERVIEWING CANDIDATES MAKING A HIRE DECISION LEGALITY IN HIRING CHAPTER 16 Staffing and Scheduling Learning Outcomes STAFFING SCHEDULING CHAPTER 17 Motivating and Developing Staff Learning Outcomes A MODEL OF JOB PERFORMANCE MANAGER AS LEADER STAFF DEVELOPMENT SUCCESSION PLANNING CHAPTER 18 Evaluating Staff Performance Learning Outcomes THE PERFORMANCE APPRAISAL POTENTIAL APPRAISAL PROBLEMS IMPROVING APPRAISAL ACCURACY RULES OF THUMB CHAPTER 19 Coaching, Disciplining, and Terminating Staff Learning Outcomes DAY-TO-DAY COACHING POSITIVE COACHING DEALING WITH A POLICY VIOLATION DISCIPLINING STAFF TERMINATING EMPLOYEES CHAPTER 20 Managing Absenteeism, Reducing Turnover, Retaining Staff Learning Outcomes ABSENTEEISM REDUCING TURNOVER RETAINING STAFF CHAPTER 21 Dealing with Disruptive Staff Problems Learning Outcomes HARASSING BEHAVIORS HOW TO HANDLE PROBLEM BEHAVIORS THE EMPLOYEE WITH A SUBSTANCE ABUSE PROBLEM CHAPTER 22 Preparing for Emergencies Learning Outcomes PREPARING FOR EMERGENCIES TYPES OF EMERGENCIES NATIONAL RESPONSES TO EMERGENCY PREPAREDNESS HOSPITAL PREPAREDNESS FOR EMERGENCIES CHAPTER 23 Preventing Workplace Violence Learning Outcomes VIOLENCE IN HEALTH CARE PREVENTING VIOLENCE DEALING WITH VIOLENCE CHAPTER 24 Handling Collective Bargaining Issues Learning Outcomes LAWS GOVERNING UNIONS PROCESS OF UNIONIZATION STATUS OF COLLECTIVE BARGAINING FOR NURSES PART 4 Taking Care of Yourself CHAPTER 25 Managing Stress Learning Outcomes THE NATURE OF STRESS CAUSES OF STRESS CONSEQUENCES OF STRESS MANAGING STRESS CHAPTER 26 Advancing Your Career Learning Outcomes ENVISIONING YOUR FUTURE MANAGING YOUR CAREER ACQUIRING YOUR FIRST POSITION BUILDING A RÉSUMÉ FINDING AND USING MENTORS CONSIDERING YOUR NEXT POSITION WHEN YOUR PLANS FAIL Glossary A B C D E F G H I J L M N O P Q R S T U V W Z Index A B C D E F G H I J K L M N O P Q R S T U V W Z