ERP Adoption in Organizations: The Factors in Technology Acceptance Among Employees

Description

This book examines the factors that shape the adoption and continuous usage of new technology by employees in organizations. While within an organization new technology adoption has evolved from its traditional role to a more strategic one, the appropriate adoption of new technology can only add value to organizations. Identifying the factors that influence this adoption process is crucial for successful adoption of new technology in organizations. The study presented in this book focuses on individual, organizational, social, and industrial factors and uses those to offer a comprehensive model of Enterprise Resource Planning (ERP) application adoption. It contributes towards understanding employees’ acceptance and adoption of enterprise-level technological innovation, allowing organizations to create a work environment conducive to individual implementation and acceptance of new technology. It appeals to researchers interested in studying the adoption of ERP and other innovative technologies in organizations. Preface Contents Abbreviations List of Figures List of Tables 1 ERP Technology Adoption: An Introduction 1.1 Introduction 1.2 Motivation 1.3 Problem, Questions and Objectives 1.3.1 Research Problem 1.3.2 Research Questions 1.3.3 Research Objectives 1.4 Methodology 1.4.1 Data Collection 1.4.2 Data Analysis 1.4.3 Ethical Considerations 1.5 Limitations 1.6 Structure of the Book 1.7 Conclusion References 2 Enterprise Resource Planning: An Innovative Technology 2.1 Introduction 2.2 ERP System Features 2.3 Advantages of ERP System 2.4 ERP Success or Failure Factors 2.5 ERP System Selection 2.6 Technical and Functional Users in ERP System 2.7 ERP Technology Adoption 2.8 Conclusion References 3 Adoption of Innovative Technology 3.1 Introduction 3.2 Innovation and Adoption 3.2.1 Innovation 3.2.2 Adoption 3.2.3 Relationship Between Innovation and Adoption 3.2.4 Attitude Towards Innovation and Adoption 3.2.5 Innovation Adoption Process 3.2.6 System Usage and Adoption 3.2.7 User Resistance and Adoption 3.3 Technology Acceptance Models 3.3.1 Theory of Reasoned Action (TRA) 3.3.2 Theory of Planned Behaviour (TPB) 3.3.3 The Technology Acceptance Model (TAM) and TAM2 3.3.4 The Unified Theory of Acceptance and Use of Technology (UTAUT) 3.3.5 Summary of the Technology Acceptance Models 3.4 Technology Adoption Framework 3.5 Conclusion References 4 ERP Technology Adoption: The Factors and Framework 4.1 Introduction 4.2 Individual Factors 4.2.1 Perceived Ease of Use 4.2.2 Perceived Usefulness 4.2.3 Personal Innovativeness 4.2.4 Prior Experience 4.2.5 Enjoyment with Innovation 4.3 Organisational Factors 4.3.1 Training 4.3.2 Managerial Support 4.3.3 Incentives 4.3.4 Organisational Culture 4.4 Social Factors 4.4.1 Peer Influence 4.4.2 Image 4.4.3 Social Network 4.5 Industrial Factors 4.5.1 The Embryonic and Changing Nature of the Technology 4.5.2 Community Size 4.6 Theoretical Framework Development 4.6.1 Research Gaps 4.6.2 Research Questions 4.6.3 Research Propositions 4.7 Proposed Framework 4.8 Conclusion References 5 Research Framework for Technology Adoption 5.1 Introduction 5.2 Research Paradigm 5.2.1 Positivism 5.2.2 Constructivism 5.2.3 Critical Theory 5.2.4 Realism/Post-positivism 5.2.5 Chosen Research Paradigm 5.3 Methodology 5.3.1 Quantitative Method 5.3.2 Qualitative Method 5.3.3 Mixed Method Approach 5.3.4 Chosen Research Methodology 5.4 Research Design 5.4.1 Quantitative Method Survey Instrument Pilot Study Sampling Participating Organisations and Employees Research Protocol 5.4.2 Qualitative Method Qualitative Interviewing Participants Interview Guide 5.5 Validity and Reliability 5.5.1 Data Screening 5.5.2 Quantitative Validity and Reliability of the Questionnaire 5.5.3 Qualitative Reliability and Validity 5.6 Data Analysis 5.6.1 Quantitative Data Analysis 5.6.2 Qualitative Data Analysis 5.6.3 Triangulation 5.7 Ethical Considerations 5.7.1 Quantitative Ethical Consideration 5.7.2 Qualitative Ethical Consideration 5.8 Conclusion References 6 Quantitative Study on ERP Adoption 6.1 Introduction 6.2 Quantitative Analysis 6.2.1 Data Screening 6.3 Demographics 6.4 ERP Application Usage 6.5 Demographics and Usage Level 6.5.1 One-way ANOVA Test for Usage Level by Gender 6.5.2 One-way ANOVA Test for Usage Level by Age Group 6.5.3 One-way ANOVA Test for Usage Level by Division 6.5.4 One-way ANOVA Test for Usage Level by Role 6.5.5 One-way ANOVA Test for Usage Level by Employment Status 6.5.6 One-way ANOVA Test for Usage Level by Qualifications 6.6 Correlations Among Variables 6.7 Reliability and Validity 6.7.1 Test for Multicollinearity 6.7.2 Test for Outliers 6.7.3 Common Method Biases 6.8 Data Analysis 6.8.1 Regression with Attitude as a Dependent Variable Estimation of the Regression Model and Assessment of Overall Model Fit Assessing the Assumption of No Multicollinearity Assessing the Assumption of Normality Checking Assumptions 6.8.2 Regression Analysis for Usage with Attitudes as an Independent Variable 6.8.3 Regression for Individual, Organisational, Social and Industrial Factors with Usage as a Dependent Variable 6.9 Discussion and Conclusion References 7 Qualitative Study on ERP Adoption 7.1 Introduction 7.2 Demographics 7.3 ERP Adoption Factors 7.3.1 Individual Factors Perceived Ease of Use Perceived Usefulness Prior Experience Personal Innovativeness Enjoyment with Innovation 7.3.2 Organisational Factors Training Managerial Support Incentives Organisational Culture 7.3.3 Social Factors Peer Influence Image Social Network 7.3.4 Industrial Factors The Embryonic and Changing Nature of the Technology Community Size 7.4 Discussion 7.5 Triangulation 7.6 Conclusion References 8 ERP Adoption Model and Discussion 8.1 Introduction 8.2 Research Synopsis 8.3 Conclusions on Propositions 8.3.1 Conclusions on First Proposition 8.3.2 Conclusions on Second Proposition 8.3.3 Conclusions on Third Proposition 8.3.4 Conclusions on Fourth Proposition 8.3.5 Conclusions on the Research Problem 8.4 ERP Adoption Model 8.5 Implications 8.6 Limitations 8.7 Future Research 8.8 Conclusion References Appendices Appendix A: Qualitative Study (Interview Guide) Section A: General Details (Demographics) Section B: Adoption of ERP Application (Factors) Appendix B: Quantitative Study (Survey Questionnaire) Section A: General Details (Demographics) Section B: Individual Adoption of Application (Usage) Section C: Individual Adoption of ERP Application (Factors) Index