Organizational behaviour

Description

Front Cover Half Title Page Title Page Copyright Page Preface Outline contents Full contents Acknowledgements Introductory briefing PART 1 The organizational context Chapter 1 Explaining organizational behaviour Key terms and learning outcomes What is organizational behaviour? If we destroy this planet The organizational behaviour field map The problem with social science Explaining organizational behaviour Research and practice: evidence-based management Human resource management: OB in action Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 2 Environment Key terms and learning outcomes Why study an organization’s environment? The search for environmental ‘fit’ Environment analysis tools The wider business context Demographic trends Ethical behaviour Corporate social responsibility Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 3 Technology Key terms and learning outcomes Why study technology? Determinism or choice The second machine age Will new technology steal our jobs? The social matrix In future Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 4 Culture Key terms and learning outcomes Why study organizational culture? Organizational cultures Culture: surface manifestations, values and basic assumptions Organizational socialization Perspectives on culture contrasted Types and traits of organizational cultures Strong, weak and appropriate cultures National cultures Cultural disintegration Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References PART 2 Individuals in the organization Chapter 5 Learning Key terms and learning outcomes Why study learning? The learning process The behaviourist approach to learning Behaviourism in practice The cognitive approach to learning Cognitive perspectives in practice Neuroscience and learning Behaviour modification versus socialization Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 6 Personality Key terms and learning outcomes Why study personality? Defining personality Types and traits Personality types A and B Stress and stress management The Big Five (or six) The development of the self Selection methods Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 7 Communication Key terms and learning outcomes Why study communication? Interpersonal communication Verbal communication Non-verbal behaviour Cultural differences in communication style Impression management Emotional intelligence Organizational communication Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 8 Perception Key terms and learning outcomes Why study perception? Selectivity and organization Perceptual sets and perceptual worlds Do we see to know or know to see? Perceptual sets and assumptions Appearance, age and attributions Perceptual errors and how to avoid them Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 9 Motivation Key terms and learning outcomes Why study motivation? Presenteeism and the gig economy Drives, motives and motivation Content theories Process theories The social process of motivating others Engagement and high performance Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References PART 3 Groups and teams in the organization Chapter 10 Group formation Key terms and learning outcomes Why study groups? Team players in organizations Definitions of groups Types of group tasks The Hawthorne studies Group-oriented view of organizations Formal and informal groups Group formation Group development Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 11 Group structure Key terms and learning outcomes Why study group structure? Group structure and process Power structure Status structure Liking structure Communication structure Role structure Leadership structure Networked individualism Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 12 Individuals in groups Key terms and learning outcomes Why study individuals in groups? The individual and the group Group influences on individuals’ perceptions Group influences on individuals’ performance Group influences on individuals’ behaviour Deindividuation Individual influences on group attitudes and behaviour Team building Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 13 Teamworking Key terms and learning outcomes Why study teamworking? The T-word and team work design Types of team tasks Advice teams Action teams Project teams Production teams Team activities Team autonomy and self-managing teams Ecological framework for analysing work team effectiveness Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References PART 4 Management and organization Chapter 14 Work design Key terms and learning outcomes Why study work design? Influences on work design Scientific management Fordism Lean working McDonaldization Jobs, tasks, skills and technology Back to the future? Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 15 Elements of structure Key terms and learning outcomes Why study elements of structure? Organization structuring Types of jobs Line, staff and functional relationships Sexuality and the informal organization Roles in organizations Formalization Centralization versus decentralization Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 16 Organization design Key terms and learning outcomes Why study organization design? Max Weber and bureaucracy Henri Fayol and managerial activities Henry Mintzberg’s management roles Contingency approach Contingency and technological determinism Contingency and environmental determinism Strategic choice Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 17 Organizational architecture Key terms and learning outcomes Why study organizational architecture? Era of self-contained organization structures Era of horizontal organization structures Era of boundaryless organization structures Collaborative organization structures Experiments with agility and holacracy Distributed innovation systems Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References PART 5 Leadership processes Chapter 18 Leadership Key terms and learning outcomes Why study leadership? Leadership versus management Trait-spotting Do women have the wrong traits? Style-counselling Context-fitting New leadership Distributed leadership Who needs leaders? Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 19 Change Key terms and learning outcomes Why study change? Making change happen Change and the individual Readiness and resistance Participation and dictatorship Why change, when you can innovate? To be an innovator and lead change Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 20 Decision making Key terms and learning outcomes Why study decision making? Models of decision making Decision conditions: risk and programmability Individual and group decision making Problems with group decision making Organizational decision making Decision making and evidence Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 21 Conflict Key terms and learning outcomes Why study conflict? Contrasting conflict frames of reference Conflict levels and causes Conflict management Organizational justice Organizational work behaviours Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Chapter 22 Power and politics Key terms and learning outcomes Why study power and politics? Power in organizations Power and influence Organization politics and political skill Is it different for women? Recap, Revision, Research assignment Springboard, OB cinema Chapter exercises, References Glossary Name index Subject index Back Cover