ENGLISH

Quis 9 Symposium : Service Excellence In Management

By Anders Gustafsson; Bo Edvardsson

Book information

Publisher
Emerald Publishing Limited
Year
2005
ISBN
9781845442668, 9781845441043
LCC
HF5415.5.Q857 2005
Language
english
Format
PDF
Filesize
2 MB (1651412 bytes)
Series
Managing Service Quality
Volume
This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Bu
Pages
91\91
Time added
2023-08-08 13:46:04
Ciencias sociales -- Artículos -- Publicaciones pe

Description

This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Business School at University of Warwick, UK and the Service Research Center at Karlstad University, Sweden. The participants were both academic and practitioners. Previously published in: International Journal of Public Sector Management, Volume: 15, Number 2, 2005

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