ENGLISH

Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers

By Lior Arussy

Book information

Year
2008
ISBN
091096579X, 9780910965798, 9781573879279
LCC
HF5415.5 .A778 2008
Open Library ID
OL11382752M
Language
english
Format
PDF
Filesize
2 MB (1703009 bytes)
Pages
240\237
Time added
2011-06-04 13:46:07

Description

Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making "The Daily Choice" will empower employees to reach new heights of excellence, creating delightful customer experiences and achieving results from the bottom up.

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2010 · PDF