Digitalization Cases: How Organizations Rethink Their Business for the Digital Age

Description

This book presents a rich compilation of real-world cases on digitalization, the goal being to share first-hand insights from respected organizations and to make digitalization more tangible. As virtually every economic and societal sector is now being challenged by emerging technologies, the digital economy is a highly volatile, uncertain, complex and ambiguous place – and one that holds substantial challenges and opportunities for established organizations. Against this backdrop, this book reports on best practices and lessons learned from organizations that have succeeded in overcoming the challenges and seizing the opportunities of the digital economy. It illustrates how twenty-one organizations have leveraged their capabilities to create disruptive innovations, to develop digital business models, and to digitally transform themselves. These cases stem from various industries (e.g. automotive, insurance, consulting, and public services) and countries, reflecting the many facets of digitalization. As all case descriptions follow a uniform schema, they are easily accessible, and provide insightful examples for practitioners as well as interesting cases for researchers, teachers and students. Digitalization is reshaping business on a global scale, and it is evident that organizations must transform to thrive in the digital economy. Digitalization Cases provides first-hand insights into the efforts of renowned companies. The presented actions, results, and lessons learned are a great inspiration for managers, students, and academics. Anna Kopp, Head of IT Germany, Microsoft Understanding digitalization in all its facets requires knowledge about its opportunities and challenges in different contexts. Providing 21 cases from different companies all around the world, Digitalization Cases makes an important contribution toward the comprehensibility of digitalization – from a practical and a scientific point of view. Dorothy Leidner, Ferguson Professor of Information Systems, Baylor University This book is a great source of inspiration and insight on how to drive digitalization. It shows easy to understand good practice examples which illustrate opportunities, and at the same time helps to learn what needs to be done to realize them. I consider this book a must-read for every practitioner who cares about digitalization. Martin Petry, Chief Information Officer and Head of Business Excellence, Hilti Front Matter ....Pages i-xix Introduction to Digitalization Cases: How Organizations Rethink Their Business for the Digital Age (Nils Urbach, Maximilian Röglinger)....Pages 1-12 Front Matter ....Pages 13-13 Enabling Digital Transformation Through Robotic Process Automation at Deutsche Telekom (Manfred Schmitz, Christian Dietze, Christian Czarnecki)....Pages 15-33 Airline Application Security in the Digital Economy: Tackling Security Challenges for Distributed Applications in Lufthansa Systems (Balázs Somoskői, Stefan Spahr, Erkuden Rios, Oscar Ripolles, Jacek Dominiak, Tamás Cserveny et al.)....Pages 35-58 Digital Technologies for Ordering and Delivering Fashion: How Baur Integrates the Customer’s Point of View (Daniel Baier, Alexandra Rese, Nikita Nonenmacher, Steve Treybig, Benjamin Bressem)....Pages 59-77 Applying Sound-Based Analysis at Porsche Production: Towards Predictive Maintenance of Production Machines Using Deep Learning and Internet-of-Things Technology (Matthias Auf der Mauer, Tristan Behrens, Mahdi Derakhshanmanesh, Christopher Hansen, Stefan Muderack)....Pages 79-97 Front Matter ....Pages 99-99 Industry 4.0 Enabling Smart Air: Digital Transformation at KAESER COMPRESSORS (Maximilian Bock, Martin Wiener, Ralf Gronau, Andreas Martin)....Pages 101-117 Dual-Track’s Strategy for Incumbent’s Transformation: The Case of Danske Bank Adopting a Platform Business Model (Kalina S. Staykova, Jan Damsgaard)....Pages 119-137 Digitalization Partnership: How GKN Established a Digital Platform with 3YD to Realize the Disruptive Potential of Metal Additive Manufacturing (Klaus Wildhirt, Claudius Seidel, Udo Bub, Markus Josten, Stephan Kühr)....Pages 139-157 Socio-technical Complexity in Digital Platforms: The Revelatory Case of Helix Nebula: The Science Cloud (Michael Blaschke)....Pages 159-181 Sitecore: Retaining Technological Leadership Through Digital Tech Acquisitions (Stefan Henningsson, Nishu Nishu)....Pages 183-204 Development of Strategies and Transformation Paths for Structured and Targeted Digital Change: The Case of the Presbyterian Church of Ghana Trinity Congregation (Sylvester Tetey Asiedu, Richard Boateng)....Pages 205-224 Creating a Digital Consulting Solution for Project Management Assessments at Dr. Kuhl Unternehmensberatung: Development and Initial Demonstration of a Fully Automated Asset-Based Consulting Approach (Volker Nissen, Jochen Kuhl, Hendrik Kräft, Henry Seifert, Jakob Reiter, Jim Eidmann)....Pages 225-247 Building a Digitally Enabled Future: An Insurance Industry Case Study on Digitalization (Janina Weingarth, Julian Hagenschulte, Nikolaus Schmidt, Markus Balser)....Pages 249-269 Front Matter ....Pages 271-271 Digital Transformation of ABB Through Platforms: The Emergence of Hybrid Architecture in Process Automation (Johan Sandberg, Jonny Holmström, Kalle Lyytinen)....Pages 273-291 Digitalization of Information-Intensive Logistics Processes to Reduce Production Lead Times at ENGEL Austria GmbH: Extending Value Stream Mapping with Subject-Oriented Business Process Management (Christoph Moser, Karel Říha)....Pages 293-312 Digitalization in Public Services: Process Automation and Workforce Management at BruderhausDiakonie, a Social Services Organization (Ulrich Müller, Thomas Deelmann)....Pages 313-327 Digital Health Innovation Engineering: Enabling Digital Transformation in Healthcare: Introduction of an Overall Tracking and Tracing at the Super Hospital Aarhus Denmark (Sven Meister, Anja Burmann, Wolfgang Deiters)....Pages 329-341 Digital Transformation in Healthcare: How the Potential of Digital Health Is Tackled to Transform the Care Process of Intensive Care Patients Across All Healthcare Sectors (Charlotte Vogt, Martin Gersch, Claudia Spies, Konrad Bengler)....Pages 343-361 Data Innovation @ AXA Germany: Journey Towards a Data-Driven Insurer (Alexa Scheffler, Christian Paul Wirths)....Pages 363-378 Volkswagen Education Lab: Accelerating the Digital Transformation of Corporate Learning (Mathias Wildgrube, Nils Schaupensteiner, Jan Wehinger)....Pages 379-392 Navigating Through Digital Transformation Using Bimodal IT: How Changing IT Organizations Facilitates the Digital Transformation Journey at Deutsche Bahn Vertrieb GmbH (Lea Fortmann, Ingmar Haffke, Alexander Benlian)....Pages 393-410 How the US Federal Communications Commission Managed the Process of IT Modernization (Kevin C. Desouza, James S. Denford, Rashmi Krishnamurthy)....Pages 411-428