Introduction to Information Systems

Description

Cover Title Page Copyright Dedication About the Authors Acknowledgments Brief Contents Contents Module I: Foundation Concepts Chapter 1 Foundations of Information Systems in Business Section I: Foundation Concepts: Information Systems in Business The Real World of Information Systems Real World Case 1: eCourier, Cablecom, and Bryan Cave: Delivering Value through Business Intelligence The Fundamental Roles of IS in Business Trends in Information Systems The Role of e-Business in Business Types of Information Systems Managerial Challenges of Information Technology Section II: Foundation Concepts: The Components of Information Systems System Concepts: A Foundation Real World Case 2: JetBlue and the Veterans Administration: The Critical Importance of IT Processes Components of an Information System Information System Resources Information System Activities Recognizing Information Systems Real World Case 3: Sew What? Inc.: The Role of Information Technology in Small Business Success Chapter 2 Competing with Information Technology Section I: Fundamentals of Strategic Advantage Strategic IT Competitive Strategy Concepts Real World Case 1: IT Leaders: Reinventing IT as a Strategic Business Partner Strategic Uses of Information Technology Building a Customer-Focused Business The Value Chain and Strategic IS Section II: Using Information Technology for Strategic Advantage Strategic Uses of IT Reengineering Business Processes Real World Case 2: For Companies Both Big and Small: Running a Business on Smartphones Becoming an Agile Company Creating a Virtual Company Building a Knowledge-Creating Company Real World Case 3: Wachovia and Others: Trading Securities at the Speed of Light Module II: Information Technologies Chapter 3 Computer Hardware Section I: Computer Systems: End User and Enterprise Computing Introduction A Brief History of Computer Hardware Real World Case 1: IBM, Wachovia, and Paypal: Grid Computing Makes It Easier and Cheaper Types of Computer Systems Microcomputer Systems Midrange Systems Mainframe Computer Systems Technical Note: The Computer System Concept Moore’s Law: Where Do We Go from Here? Section II: Computer Peripherals: Input, Output, and Storage Technologies Peripherals Input Technologies Real World Case 2: Apple, Microsoft, IBM and Others: The Touch Screen Comes of Age Output Technologies Storage Trade-Offs Semiconductor Memory Magnetic Disks Magnetic Tape Optical Disks Radio Frequency Identification Predictions for the Future Real World Case 3: Kimberly-Clark and Daisy Brands: Secrets to RFID Success Chapter 4 Computer Software Section I: Application Software: End-User Applications Introduction to Software Real World Case 1: GE, H.B. Fuller Co., and Others: Successful Implementations of Software-as-a-Service Business Application Software Software Suites and Integrated Packages Web Browsers and More Electronic Mail, Instant Messaging, and Weblogs Word Processing and Desktop Publishing Electronic Spreadsheets Presentation Graphics Personal Information Managers Groupware Software Alternatives Section II: System Software: Computer System Management System Software Overview Operating Systems Real World Case 2: Power Distribution and Law Enforcement: Reaping the Benefits of Sharing Data Through XML Other System Management Programs Programming Languages Web Languages and Services Programming Software Real World Case 3: Wolf Peak International: Failure and Success in Application Software for the Small-to-Medium Enterprise Chapter 5 Data Resource Management Section I: Technical Foundations of Database Management Database Management Fundamental Data Concepts Real World Case 1: Cogent Communications, Intel, and Others: Mergers Go More Smoothly When Your Data Are Ready Database Structures Database Development Section II: Managing Data Resources Data Resource Management Types of Databases Real World Case 2: Applebee’s, Travelocity, and Others: Data Mining for Business Decision Data Warehouses and Data Mining Traditional File Processing The Database Management Approach Real World Case 3: Amazon, eBay, and Google: Unlocking and Sharing Business Databases Chapter 6 Telecommunications and Networks Section I: The Networked Enterprise Networking the Enterprise The Concept of a Network Real World Case 1: Starbucks and Others: The Future of Public Wi-Fi Trends in Telecommunications The Business Value of Telecommunications Networks The Internet Revolution The Role of Intranets The Role of Extranets Section II: Telecommunications Network Alternatives Telecommunications Alternatives A Telecommunications Network Model Real World Case 2: Brain Saving Technologies, Inc. and the T-Health Institute: Medicine through Videoconferencing Types of Telecommunications Networks Digital and Analog Signals Telecommunications Media Wired Technologies Wireless Technologies Telecommunications Processors Telecommunications Software Network Topologies Network Architectures and Protocols Bandwidth Alternatives Switching Alternatives Network Interoperability Real World Case 3: Metric & Multistandard Components Corp.: The Business Value of a Secure Self-Managed Network for a Small-to-Medium Business Module III: Business Applications Chapter 7 Electronic Business Systems Section I: Enterprise Business Systems Introduction Cross-Functional Enterprise Applications Real World Case 1: NetSuite Inc., Berlin Packaging, Churchill Downs, and Others: The Secret to CRM is in the Data Getting All the Geese Lined Up: Managing at the Enterprise Level Customer Relationship Management: The Business Focus What Is CRM? The Three Phases of CRM Benefits and Challenges of CRM What Is ERP? Benefits and Challenges of ERP Supply Chain Management: The Business Network What Is SCM? The Role of SCM Benefits and Challenges of SCM Enterprise Application Integration Transaction Processing Systems Enterprise Collaboration Systems Section II: Functional Business Systems IT in Business Marketing Systems Real World Case 2: OHSU, Sony, Novartis, and Others: Strategic Information Systems—It’s HR’s Turn Manufacturing Systems Human Resource Systems Accounting Systems Financial Management Systems Real World Case 3: Perdue Farms and Others: Supply Chain Management Meets the Holiday Season Chapter 8 Electronic Commerce Systems Section I: Electronic Commerce Fundamentals Introduction to Electronic Commerce The Scope of e-Commerce Real World Case 1: KitchenAid and the Royal Bank of Canada: Do You Let Your Brand Go Online All by Itself? Essential e-Commerce Processes Electronic Payment Processes Section II: e-Commerce Applications and Issues Business-to-Consumer e-Commerce Real World Case 2: LinkedIn, Umbria, Mattel, and Others: Driving the “Buzz” on the Web Web Store Requirements Business-to-Business e-Commerce e-Commerce Marketplaces Clicks and Bricks in e-Commerce Real World Case 3: Entellium, Digg, Peerflix, Zappos, and Jigsaw: Success for Second Movers in e-Commerce Chapter 9 Decision Support Systems Section I: Decision Support in Business Introduction Real World Case 1: Hillman Group, Avnet, and Quaker Chemical: Process Transformation through Business Intelligence Deployments Decision Support Trends Decision Support Systems Management Information Systems Online Analytical Processing Using Decision Support Systems Executive Information Systems Enterprise Portals and Decision Support Knowledge Management Systems Section II: Artificial Intelligence Technologies in Business Business and AI An Overview of Artificial Intelligence Real World Case 2: Goodyear, JEA, OSUMC, and Monsanto: Cool Technologies Driving Competitive Advantage Expert Systems Developing Expert Systems Neural Networks Fuzzy Logic Systems Genetic Algorithms Virtual Reality Intelligent Agents Real World Case 3: Harrah’s Entertainment, LendingTree, DeepGreen Financial, and Cisco Systems: Successes and Challenges of Automated Decision Making Module IV: Development Processes Chapter 10 Developing Business/IT Solutions Section I: Developing Business Systems IS Development The Systems Approach Real World Case 1: PayPal: Going Global All Languages at a Time Systems Analysis and Design The Systems Development Life Cycle Starting the Systems Development Process Systems Analysis Systems Design End-User Development Technical Note: Overview of Object-Oriented Analysis and Design Section II: Implementing Business Systems Implementation Implementing New Systems Real World Case 2: Blue Cross and Blue Shield and Others: Understanding the Science behind Change Project Management Evaluating Hardware, Software, and Services Other Implementation Activities Implementation Challenges User Resistance and Involvement Change Management Real World Case 3: Infosys Technologies: The Implementation Challenges of Knowledge Management Initiatives Module V: Management Challenges Chapter 11 Security and Ethical Challenges Section I: Security, Ethical, and Societal Challenges of IT Introduction Ethical Responsibility of Business Professionals Real World Case 1: Ethics, Moral Dilemmas, and Tough Decisions: The Many Challenges of Working in IT Computer Crime Privacy Issues The Current State of Cyberlaw Other Challenges Health Issues Societal Solutions Section II: Security Management of Information Technology Introduction Tools of Security Management Real World Case 2: Raymond James Financial, BCD Travel, Houston Texans, and Others: Worrying about What Goes Out, Not What Comes In Internetworked Security Defenses Other Security Measures System Controls and Audits Real World Case 3: Cyber Scams: Four Top Cyber Criminals—Who They Are and What They Do Chapter 12 Enterprise and Global Management of Information Technology Section I: Managing Information Technology Business and IT Managing Information Technology Real World Case 1: Toyota, Procter & Gamble, Hess Corporation, and Others: Retiring CIOs and the Need for Succession Planning Business/IT Planning Managing the IT Function Organizing IT Outsourcing and Offshoring IT and IS Failures in IT Management Section II: Managing Global IT The International Dimension Global IT Management Real World Case 2: Reinsurance Group of America and Fonterra: Going for Unified Global Operations Cultural, Political, and Geoeconomic Challenges Global Business/IT Strategies Global Business/IT Applications Global IT Platforms Global Data Access Issues Global Systems Development Real World Case 3: IBM Corporation: Competing Globally by Offshoring IT Workers and Giving Away Technology Review Quiz Answers Selected References Glossary for Business Professionals Name Index Company Index Subject Index