ENGLISH

Everyone's Problem Solving Handbook: Step-By-Step Solutions for Quality Improvement

By Kelly , Michael R

Book information

Publisher
Routledge;CRC
Year
2018
ISBN
9781351449427, 1351449427, 0-527-91652-8
Language
english
Format
PDF
Filesize
3 MB (3145592 bytes)
Pages
176\176
Time added
2019-09-25 00:04:54

Description

Content: Cover Half Title Title Copyright CONTENTS Preface Chapter One: A New Way of Thinking Chapter Two: A Systematic Approach Step 1: Identify the Problem Step 2: Analyze Step 3: Evaluate Alternatives Step 4: Test-Implement Step 5: Standardize Chapter Three: Tools for Quality Improvement Bar Chart Barriers & Aids Brainstorming Cause-and-Effect Diagram Checksheet Flowchart Histogram Interview Line Graph List Reduction Matrix Pareto Chart Pie Chart Survey Chapter Four: Applying the Tools for Quality Improvement Case 1: Measuring Training Effectiveness Case 2: Suggestions Anyone?Case 3: Handling Customer Inquiries Case 4: Processing Invoices for Payment Case 5: Improving Employee Safety The QI Story Glossary Bibliography Index

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