ENGLISH

Active Operations Management: The Playbook for Service Operations in the Agile Age

By Neil Bentley; Richard Jeffery

Book information

Publisher
Practical Inspiration Publishing
Year
2021
ISBN
9781788602303, 9781788602297, 9781788602310
Language
english
Format
EPUB
Filesize
8 MB (8805234 bytes)
Pages
\0
Time added
2025-04-05 13:05:44

Description

Practiced by tens of thousands of people across more than 40 countries, Active Operations Management (AOM) is one of the most successful methods for managing performance in service operations. Now the people who developed the method tell you exactly how you can do it for yourself. | This is a practical guide for managers in Service Operations to help them to improve the performance of their operation by using the Active Operations Management (AOM) method, developed by the authors. AOM is a unique blend of the human and technical sides of performance improvement. On the one hand it offers a practical guide to planning and managing workers time in order to optimize the delivery of targets for cost, quality and service. On the other hand it provides insight into human motivation and behaviour that are critical to delivering performance improvement changes that will last. This is a practical 'how to' book rather than a theoretical tome, aimed at demystifying...

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