(Il)logical Knowledge Management: A Guide to Knowledge Management in the 21st Century
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In today s world, strategic knowledge management is a critical practice for all businesses seeking to protect its assets and produce intelligible and useable information. However, formally implementing a comprehensive knowledge management infrastructure to support an organization enabling businesses to create, protect, and collaborate through knowledge is often easier said than done. How do businesses adapt to the evolving challenges of knowledge management, and what best-practice tips are actually based on common misconceptions? From social media and collaborative information systems to new technological developments in cognitive computing and artificial intelligence, (Il)logical Knowledge Management dives deep into the sometimes less-than-logical approaches to knowledge management that pervade present practice. It goes beyond existing understanding of how knowledge is transferred, stored, and shared to address the key challenges organizations face in overseeing their business knowledge management efforts. In finding the logical by way of the illogical, Beverly Weed-Schertzer highlights opportunities in both the public and private sectors to improve the efficacy and extent of knowledge management infrastructure. Cover (IL)LOGICAL KNOWLEDGE MANAGEMENT (IL)LOGICAL KNOWLEDGE MANAGEMENT: A GUIDE TO KNOWLEDGE MANAGEMENT IN THE 21ST CENTURY Copyright CONTENTS LIST OF FIGURES LIST OF TABLES ABOUT THE AUTHOR PREFACE ACKNOWLEDGMENTS INTRODUCTION 1. Sources and Segmentation Knowledge Strategy Data, Information, Knowledge, (Il)Logical Knowledge Implementing a Knowledge Plan Case Study – Part 1 Logical Knowledge as an Asset Logical Knowledge Knowledge Trail Knowledge Sources Knowledge Content Segmentation Logical Knowledge Environment Benefits 2. (Il)Logical Knowledge Process Context for Content Culture and Collaboration Knowledge Transfer Rules Knowledge Distribution Rules Logical Knowledge Management Process Case Study – Part 1 (Addendum) 3. Tools for Knowledge and Organizational Learning Knowledge Management and Organizational Learning Measuring Success Case Study – Part 2 Conclusion APPENDIX INDEX
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