ENGLISH

Correct!, prevent!, improve!: driving improvement through problem solving and corrective and preventive action

By Kathy , Ketola , Jeanne;Roberts

Book information

Publisher
ASQ Quality Press
Year
2003
ISBN
0873895754, 9780873895750
Language
english
Format
PDF
Filesize
970 kB (993696 bytes)
Pages
xiv, 113 pages : illustrations ; 23 cm\134
Time added
2020-07-26 19:24:52
Management;Organizational effectiveness;Problem so

Description

Chapter 1. Corrective and Preventive Action Overview -- Philosophy of Corrective and Preventive Action -- Difference between Corrective and Preventive Action -- Corrective and Preventive Action Defined -- Corrective and Preventive Action As Processes -- ANSI/ISO/ASQ Q9001-2000 Requirements -- 8.5.2 Corrective action -- Preventive Action -- 8.5.3 Preventive action -- Chapter 2. Getting Started with the Problem-Solving Process -- Symptom or Cause? -- Fast Fix -- Triage Approach -- Chapter 3. Step 1: Describe the Problem -- Problem Description -- Examples of How to Use the 4W/2H/1C Formula for Problems A and B -- Skill Builder -- Chapter 4. Step 2: Investigate the Cause -- How to Start -- Developing the Plan -- Skill Builder -- Chapter 5. Step 3: Select and Test Solutions -- Impact Analysis -- Determining Actions for Solutions -- Practice Session -- Skill Builder -- Chapter 6.

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