Communicating in Dental Practice Stress: Free Dentistry and Improved Patient Care

Description

Titelblatt Copyright-Seite Inhaltsverzeichnis Foreword Acknowledgements Chapter 1: Introduction What Makes this Book Different? Section 1: Communication Section 2: Patients Section 3: Dental Health Education in Practice Chapter 2: Basic Communication Skills Aim Outcome The Importance of Clinical Communication Skills Questioning Open Questions Focused Questions Closed Questions General Guidelines for Questioning Explaining Listening Level/Position Proximity Posture Eye Contact Non-Verbal Reinforcers of Speech Conclusions Further Reading Chapter 3: Advanced Communication Skills Aim Outcome Obtaining Consent Breaking Bad News: General Principles General Principles for Handling Complaints and Solving Problems Conclusions Further Reading Chapter 4: Communicating in Special Dental Situations Aim Outcome Defining Special Needs Are Patients with Special Dental Needs Treated in General Practice? Communicating with Older People Hearing impairment Visual impairment Communicating with People with Learning Disabilities Communicating with People with Mental Illness Communicating with People from Ethnic Minorities Communicating with the Homeless Patient Conclusions Further Reading Chapter 5: Understanding and Finding Solutions: The Dentally Anxious Patient Aim Outcome Dental Anxiety: A Perpetual Problem? Assessment of Dental Anxiety Behavioural Management and Dental Anxiety Tell-Show-Do Hypnosis Biofeedback Relaxation Long-Term Follow-up and Continuing Care Conclusions Further Reading Chapter 6: Understanding and Finding Solutions: The ‘Difficult’ and Dissatisfied Patient Aim Outcome Defining Difficult Patients Vignette 1: A Case of Phantom Toothache Vignette 2: A Case of Dysmorphophobia Vignette 3: A Man with a Dry and Painful Mouth The Dentist-Patient Relationship and the Treatment Alliance Are There any Solutions? Self-Assessment Assessing the New Patient Treat or Refer In summary Conclusions Further Reading Chapter 7: Preventive Health Principles for Dental Practice Aim Outcome Definitions of Health Education How can Practice-Based Oral Health Promotion be Achieved? Assessment of Need Assessment of Preventive Oral Health Need Strategies for Primary Prevention: Health Behaviour Models and Health Gains Strategies for Secondary and Tertiary Prevention: Health Behaviour Models and Health Gains Stages of Change Model Application for Dental Practice Motivational Interviewing The ‘Not Ready to Change’ Patient The ‘Ambivalent or Unsure’ Patient The ‘Ready to Change’ Patient Models for Negotiating Health Goals: The ‘ARMPITS’ Strategy Guidelines to Best Practice when Negotiating Behaviour Change Conclusions Further Reading Chapter 8: Integrating Oral Health Education into Primary Dental Care Aim Outcomes Dental Health Education in Everyday Clinical Practice The Scientific Basis of Oral Health Education Fluoride: Dietary control: Plaque control: Erosion: Advice for denture wearers: Oral cancer: Preventing Dental Diseases in Primary Dental Care Preventing Dental Caries Preventing Periodontal Disease Promoting Dental Attendance Oral Cancer, Opportunistic Screening and Smoking Cessation Oral Cancer: Opportunistic Screening Oral Cancer: Dealing with a Positive Diagnosis Oral Cancer: Intervention for Smoking Cessation Conclusions Further Reading Chapter 9: Communication, Stress and Improved Patient Care Aim Outcome Sources of Occupational Dental Stress Workload Time-Scheduling Job-Related Stressors Patient-Related Stressors Staff/Technical-Related Stressors Stress and Personality Responses to Stress What is Burnout? Coping with Occupational Stress and Burnout Recognition of Danger Signs: Alcohol and Drug Abuse Considering Change, Implementation and Coping Planning for Retirement Conclusions Further Reading