Root Cause Analysis: the Core of Problem Solving and Corrective Action

Description

Title page CIP data Contents List of Figures and Tables Preface to the Second Edition Preface to the First Edition Chapter 1_Getting Better Root Cause Analysis The Problem The Impact Approaches to Root Cause Analysis Existing Problem-Solving Models A Proposed Model Chapter 2_Multiple Causes and Types of Action Initial Problem Response The Diagnosis Actions to Prevent Future Problems The Need for Filters Chapter 3_Step 1: Define the Problem Selecting the Right Problem Scoping the Problem Appropriately The Problem Statement Chapter 4_Step 2: Understand the Process Setting Process BoundariesFlowcharting the Process Why Process is So Important Additional Values of the Flowchart Chapter 5_Step 3: Identify Possible Causes Using the Flowchart for Causes Using a Logic Tree for Causes Using Brainstorming and the Cause-and-Effect Diagram for Causes Using Barrier Analysis for Causes Using Change Analysis for Causes Eliminating Possible Causes Sources for Possible Causes Chapter 6_Step 4: Collect the Data A Basic Concept Types of Data Using Existing Versus New Data Where to Collect Data Special Tests Sample Size and Time Frame Data Collection Tools for Both Low- and High-Frequency ProblemsAdditional Tools for High-Frequency Problems Enhancing Data Collection Value Organizing the Data Collection Process Chapter 7_Step 5: Analyze the Data Tools for Low-Frequency Data Additional Tools for High-Frequency Data Questioning the Data Data Analyses Summaries Analyzing Variation Cautions on Data Analysis Where to Go Next? Can't Find the Cause? Chapter 8_Identify and Select Solutions Step 6: Identify Possible Solutions Step 7: Select Solution(s) to Be Implemented Chapter 9_Implement, Evaluate, and InstitutionalizeStep 8: Implement the Solution(s) Step 9: Evaluate the Effect(s) Step 10: Institutionalize the Change Chapter 10_Organizational Issues Cognitive Biases Emotional Barriers Resistance to Change Organizational Culture Project Ownership Coaching/Facilitation Skills Other Issues Chapter 11_Human Error and Incident Analysis Human Error Incident Analysis Chapter 12_Improving Corrective Action Critical Thinking Buddhism Stoic Philosophy Summary of Root Cause Analysis Appendix A_Example Projects A Need for Focus How Would They Know?How Proficient is That? Getting the Shaft Back Got it in the Bag! Appendix B_Root Cause Analysis Process Guides Generic Process Thinking SIPOC Analysis Form Data Collection and Analysis Tools Do It2 Root Cause Analysis Guide Do It2 Problem-Solving Worksheet Checklist for Reviewing the Corrective Action Process Expanded List of Seven Ms Forms for Tracking Causes and Solutions Appendix C_Enhancing the Interview Basic Interview Problems and Process Types of Interviews and Questions Leveraging How Memory Works The Importance of Time and Reflection