ENGLISH

Practical IT Service Management : A Concise Guide for Busy Executives

By Thejendra BS

Book information

Publisher
IT Governance Ltd
Year
2014
ISBN
9781849285476, 9781849285469
Language
english
Format
EPUB
Filesize
2 MB (1957685 bytes)
Edition
2
Pages
280\0
Time added
2023-08-07 00:39:44

Description

This beginner's book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained concisely, with very few answers extending beyond a page. Practical and real-life examples with a little bit of humour are used throughout. This self-help book is designed to be a small stepping stone to the official books on ITIL published by OGC.

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