ENGLISH

Process-Oriented Dynamic Capabilities: Framework Development, Empirical Applications and Methodological Support

By Ralf Plattfaut (auth.)

Book information

Publisher
Springer International Publishing
Year
2014
ISBN
978-3-319-03251-1, 3319032518, 978-3-319-03250-4
DOI
10.1007/978-3-319-03251-1
Language
english
Format
PDF
Filesize
3 MB (3307803 bytes)
Series
SpringerBriefs in information systems
Edition
1
Pages
60\65
Time added
2014-06-12 06:00:00
Business Information Systems; Management of Comput

Description

​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

Similar books