ENGLISH

Personalising public services: Understanding the personalisation narrative

By Catherine Needham

Book information

Publisher
Policy Press
Year
2011
ISBN
9781847427618
DOI
10.56687/9781847427618
Language
english
Format
PDF
Filesize
1 MB (1358300 bytes)
Pages
216\217
Library
degruyter.com
Time added
2023-08-21 10:00:57

Description

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

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