The One Minute Manager Meets the Monkey

Description

When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet their own priorities, give back other people's monkeys, and let them solve their own problems. The Problem 13 First Management Position 15 Meeting with Boss 17 Meeting with the One Minute Manager 19 Fundamental Management Dilemma 21 Diagnosis—Self-inflicted Problem 24 Definition of a Monkey 26 Who Owns the Monkey? 27 Vicious Cycle 33 The Solution 35 The One Minute Manager's Awakening 37 The Depth of the Problem 40 Rescuing 42 A Feeling of Optimism 49 Returning the Monkeys 51 Having Time for My People 54 Oncken's Rules of Monkey Management 58 Rule 1 Descriptions 61 Rule 2 Owners 67 Rule 3 Insurance Policies 78 Rule 4 Feeding and Checkups 87 A Summary of Oncken's Four Rules of Monkey Management 94 Delegation 95 Coaching 100 Balancing Three Kinds of Organizational Time 111 Boss-Imposed Time 113 System-Imposed Time 116 Self-imposed Time 119 Discretionary—The Most Vital Time 120 Starting with Subordinate-Imposed Time 123 Planting Discretionary Time 124 Managing Rather Than Doing 127 The Ultimate Conversion 129 Praisings 132 About the Authors 134 Services Available 137