Business Communication

Description

Business communication examines various aspects of communication in business including an extensive historical overview and introduction of business communication and overcoming barriers to communication. It includes definitions of internal communication, external communication along with oral communication that talks about the power of speech. Provides the reader with insights into the development of its history, so as to understand the business communication and the role writing skills play in an effective business communication along with various applications of business communication in cross-cultural communications. Cover Half Title Page Title Page Copyright Page About the Author Table of Contents List of Figures List of Tables Preface Chapter 1 Introduction to Business Communication Learning Objectives Keywords 1.1 Introduction 1.2 Scope of Communication 1.3 Types of Communication 1.4 Significance of Communication Skills 1.5 Model of Business Communication 1.6 Ideology of Theorists 1.7 Creation of A Better Model Summary Review Questions References Chapter 2 Overcoming Barriers to Communication Learning Objectives Keywords 2.1 Introduction 2.2 Types of Barriers to Communication 2.3 Personal Barriers to Communication 2.4 Group Barriers to Communications 2.5 Organizational Barriers to Communication Summary Review Questions References Chapter 3 Internal Communication Learning Objectives Keywords 3.1 Introduction 3.2 Project Teams 3.3 Employee Communication 3.4 Business Process Documentation 3.5 Business Communication Types 3.6 Functions or Purposes of Internal Communication Summary Review Questions References Chapter 4 External Communication Learning Objectives Keywords 4.1 Introduction 4.2 Objective of External Communication 4.3 Key Principles of External Environmental Communications 4.4 Scope of Guidance on External Communications 4.5 Forms of External Communication 4.6 Some Techniques For External Communication Case Study Summary Review Questions References Chapter 5 Effective Business Communication Learning Objectives Keywords 5.1 Introduction 5.2 Effective Business Writing 5.3 Business Communication: Achieving Results 5.4 Effective Business Practices Case Study Summary Review Questions References Chapter 6 Oral Communication: The Power of Speech Learning Objectives Keywords 6.1 Power of Speech 6.2 Characteristics of Good Speech 6.3 Traits of A Good Speaker 6.4 Advantages of Oral Communication 6.5 Activity 6.6 Styles of Oral Communication 6.7 Communication Grid 6.8 Elements of Style of Communication Behaviour 6.9 Activity 6.10 One is as Good as One Thinks 6.11 Assertive Rights of Individuals 6.12 Strategies for Assertive Style of Communication 6.13 Traits of Assertive Style Of Communication 6.14 Determining/Changing Style of Communication Case Study Role Model Summary Review Questions References Chapter 7 Intrapersonal and Interpersonal Business Communication Learning Objectives Keywords 7.1 Intrapersonal Communication 7.2 Self-Concept And Dimensions of Self 7.3 Interpersonal Needs 7.4 Social Penetration Theory Summary Review Questions References Chapter 8 Negative News and Crisis Communication Learning Objectives Keywords 8.1 Delivering A Negative News Message 8.2 Crisis Communication Plan 8.3 Press Conferences 8.4 Activity Summary Review Questions References Chapter 9 Writing Skills Learning Objectives Keywords 9.1 Introduction 9.2 Distinguishing Features of Written Communication 9.3 Basic Principles of Written Communication 9.4 Three Levels Of Learning Writing Skills 9.5 Activity 9.6 Role of Language/Grammar In Communication 9.7 Words as Building Blocks of Language 9.8 Power of Punctuations 9.9 Key Communication Moments at a Glance 9.10 Activity Summary Review Questions References Chapter 10 Applications of Business Communication in Cross-Cultural Communications Learning Objectives Keywords 10.1 Introduction 10.2 Importance of Business Reports 10.3 Classification of Reports 10.4 Characteristics of Good Business Report 10.5 Advantages of Written Reports 10.6 Limitations of Reports 10.7 Preparation of A Report 10.8 Format of Writing A Report 10.9 Central Role of Cultural Communication 10.10 Importance of Cross-Cultural Communication Skills 10.11 Understanding Culture 10.12 Different Culture and Recognizing Differences 10.13 Impact of Culture on Oral Communications Summary Review Questions References Index