ENGLISH

IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition

By Steve Mann , Tony Gannon , Nigel Mear

Book information

Publisher
British Informatics Society Ltd
Year
2012
ISBN
1780171145, 9781780171142
Language
english
Format
PDF
Filesize
4 MB (4684062 bytes)
Edition
2
Pages
106\107
Time added
2013-04-27 23:53:04
Информатика и вычислительная техника;Управление IT

Description

The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

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