Case management an introduction to concepts and skills

Description

Cover Case Management Copyright Contents Foreword by Barbara Lutz Preface to the Fourth Edition Preface to the Third Edition Preface to the First Edition Acknowledgments About the Authors Part I CASE MANAGEMENTPRACTICE Chapter 1. The Evolution of Case Management Practice What Is Case Management? Managed Care versus Case Management Who Does Case Management and in What Settings? Where Does Case Management Training Occur? Case Management Client Populations Chapter 2. Overview of Case Management Practice Systems Theory Case Management Functions Case Management Models Case Management Tasks Confidentiality Issues The Process of Case Management Steps in the Case Management Process For the Teacher or Trainer: Optional Exercises for Chapter 2 Chapter 3. The Roles of a Case Manager Direct Personal Support Crisis Intervention Short-​Term Treatment Interventions Broker/​Facilitator Enabler/​Teacher/​Mediator Advocate Service Coordinator The Tracking/​Follow-​Up Role Oversight and Purchase-​of-​Service Contracts For the Teacher or Trainer: Optional Exercises for Chapter 3 Chapter 4. An Example of Case Management Defining the Problem Determining the Severity of the Problem Developing Hypotheses Concerning Why the Problem Is Occurring Establishing Goals Developing and Implementing a Service Intervention Plan Evaluation Termination Follow-​Up For the Teacher or Trainer: Optional Exercises for Chapter 4 Part 2 CASE MANAGEMENT SKILLS Chapter 5. Interpersonal, Connecting, and Information-​Gathering Skills First Impressions and Diversity Issues Basic Interviewing Skills Attending to Personal Issues and Commonalities Active Listening—​Restarting and Reframing Focusing and Furthering Summarizing Empathy, Praise, and Support Setting Boundaries For the Teacher or Trainer: Optional Exercises for Chapter 5 Chapter 6. Specialized Practice Skills Determining Eligibility Assessment—​The Psycho-​Social Methods of Problem Identification Establishing Problem Severity Hypothesis Development Goal Setting For the Teacher or Trainer: Optional Exercises for Chapter 6 Chapter 7. Additional Components of Case Management Intervention and Evaluation Contracting Negotiation Record Keeping Evaluation of Case Management Practice For the Teacher or Trainer: Optional Exercises for Chapter 7 Chapter 8. Nursing Case Management Nursing Case Management History of Nursing Case Management Case Management Knowledge and Skills How to Become a Nurse Case Manager Conceptual Model of Care Role Components National Certification Employment Integration of Technology Evaluation: Outcomes of Case Management Interprofessional Practice Current Issues Professional Resources Part 3 CASE MANAGEMENT POPULATIONS AND PROBLEMS Chapter 9. Case Management Issues with Special Populations Developmental Disabilities Healthcare and Chronic Illness Mental Health and Chronic Mental Illness Addictions Child Welfare Geriatrics Criminal Justice HIV/​AIDS The Homeless The Military and Veterans For the Teacher or Trainer: Optional Exercises for Chapter 9 Chapter 10. Challenges and Visions Challenges: Overcoming the Sisyphus Complex Training, Accreditation, and Reputation Caseloads Dosage Staff Turnover Cost-​Containment or Provider-​Driven Policies versus Client-​Driven Organizational Policies Visions: Please, Won’t You Be My Neighbor? A Case Example Case Management and Direct Clinical Services For the Teacher or Trainer: Optional Exercises for Chapter 10 References Case Management Source Guide Index