ENGLISH

Design Issues for Service Delivery Platforms: Incorporate User Experience: A Grounded Theory Study of Individual User Needs

By Martin Bergaus (auth.)

Book information

Publisher
Springer Vieweg
Year
2015
ISBN
978-3-658-10540-2, 978-3-658-10541-9
DOI
10.1007/978-3-658-10541-9
Language
english
Format
PDF
Filesize
31 MB (32243637 bytes)
Edition
1
Pages
453\484
Time added
2015-07-18 18:00:00
User Interfaces and Human Computer Interaction; In

Description

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

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