Information Systems: 19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022, Virtual Event, December 21–22, 2022, Proceedings

Description

This book constitutes selected papers from the 19th European, Mediterranean, and Middle Eastern Conference, EMCIS 2022, which was held virtually during December 7-8, 2022. EMCIS covers technical, organizational, business, and social issues in the application of information technology and is dedicated to the definition and establishment of Information Systems (IS) as a discipline of high impact for IS professionals and practitioners. It focuses on approaches that facilitate the identification of innovative research of significant relevance to the IS discipline following sound research methodologies that lead to results of measurable impact. The 47 papers presented in this volume were carefully reviewed and selected from a total of 136 submissions. They were organized in topical sections named: Artificial intelligence; big data and analytics; blockchain technology and applications; cloud computing; digital governance; digital services and social media; emerging computing technologies and trends for business process management; enterprise systems; information system security and information privacy protection; innovative research projects; IT governance and alignment; management and organizational issues in information systems; and metaverse. Preface Organization Contents Artificial Intelligence How Blockchain and Artificial Intelligence influence Digital Sovereignty 1 Introduction 2 Research Design 3 Theoretical Background 3.1 Digital Sovereignty 3.2 Blockchain in the Digital Transformation 3.3 Artificial Intelligence in the Digital Transformation 4 Results 4.1 Towards Digital Sovereignty in Enterprises 4.2 Towards Artificial Intelligence and Blockchain in Enterprises 4.3 Implications and Discussions of Artificial Intelligence and Blockchain for Digital Sovereignty 5 Conclusion and Outlook References The Concept of a New Neural Map for Clustering, Data Visualization and Prediction with Probability Distribution Approximation 1 Introduction 2 Neural Maps – Literature Background 3 Self-Organizing Prediction Maps (SOPM) 4 Proposition of PDCM Neural Map as an Extended Version of SOPM, Enabling Probabilistic Prediction 4.1 Approximation of the Probability Distribution by Machine Learning Models 4.2 Main Assumptions of the PDCM Model as a Modified SOPM Network 4.3 Proposed Training Procedure of PDCM 4.4 Generalized Training Procedure Taking into Account Neighbourhood Aspects 5 Application of the PDCM Model in Real Estate Market Analysis 6 Conclusions References Significance of Eco-Cement Constituents to Its Mechanical Properties, by Machine Learning Algorithms 1 Introduction 2 Experimental Design 3 Linear Regression 4 Machine Learning Models 5 Conclusions References Next Generation Process Material Tracking and Analytics for the Process Industries Using Machine Learning Algorithms 1 HYPPOS Software 1.1 Description 1.2 Tracking Model 1.3 Results 2 Machine Learning Algorithms 3 Conclusions References Identification of Multiple Sclerosis Signals' Dependence on Patients' Medical Conditions Through Stochastic Perturbation of Features in Five Machine Learning Models 1 Introduction 1.1 Related Work 2 Description of Dataset 3 Machine Learning Models 4 Results 4.1 Performance of ML Models 4.2 Sensitivity Analysis 5 Conclusions References Big Data and Analytics Applying Predictive Analytics Algorithms to Support Sales Volume Forecasting 1 Introduction 2 Literature Review 3 Method 4 Artifact Design 5 Evaluation 6 Discussion and Conclusion References AIOps in Higher Education Institutions 1 Introduction and Background 2 Literature Overview 2.1 Artificial Intelligence for IT Operations 2.2 IT Operations Challenges 2.3 IT Operations in Higher Education 2.4 Enablers and Barriers for AIOPs 3 Theoretical Framework 4 Research Method 4.1 Overview 4.2 Population and Sampling 4.3 Data Collection and Analysis 5 Findings and Discussion 5.1 Technology 5.2 Organisation 5.3 Environment 6 Conclusion 6.1 Recommendations 6.2 Contribution and Concluding Remarks References Digital Content Profiling Based on User Engagement Features 1 Introduction 2 Related Work 3 Content Profiling Based on Behavioral Features 4 Experimentation Dataset 5 Experimentation Setup 5.1 Approaches Under Comparison 6 Results 6.1 Results of Off-Line Experiments 6.2 Results for the Real-World Scenario 7 Conclusions References A Sensor-Based Unit for Diagnostics and Optimization of Solar Panel Installations 1 Introduction 2 Conceptual Description 3 Collecting Data 4 Analyzing the Data 4.1 Operational Decision Support 4.2 Asset Management 5 Results 5.1 Optimum Decision Support 5.2 Asset Management 6 Conclusion 6.1 Future Work References Big Data in the Innovation Process – A Bibliometric Analysis and Discussion 1 Introduction 2 Theoretical Background 2.1 Firm’s Innovation Process 2.2 Big Data in Innovation Management and Innovation Process 3 Research Design 3.1 Data Selection 3.2 Bibliometric Analysis 4 Results and Discussion: Big Data in the Innovation Process 5 Conclusion References Blockchain Technology and Applications EduCert – Blockchain-Based Management Information System for Issuing and Validating Academic Certificates 1 Introduction 2 Background 2.1 Blockchain Concepts 2.2 Blockchain Certificate Authentication in Education 3 Prototype 3.1 Requirements 3.2 Architecture 3.3 Technologies Used 3.4 Implementation 4 Exemplification of Prototype Use 4.1 HEI Issue Certificate 4.2 Verification of the CERTIFICate’s Authenticity by the Public User 5 Conclusion References A Distributed Multi-key Generation Protocol with a New Complaint Management Strategy 1 Introduction 2 State of the Art 3 DMKG Protocol of BTSOF 3.1 Notation 3.2 Context 3.3 Communication and Adversary Model 3.4 The DMKG Protocol 4 Proposed DMKG Protocol 4.1 Communication and Adversary Model 4.2 The Protocol 5 Security 5.1 Security Requirements 5.2 Security Proofs 6 Discussion and Comparison 7 Conclusion References The Importance of Blockchain for Ecomobility in Smart Cities: A Systematic Literature Review 1 Introduction and Research Problem 2 Literature Review 2.1 The Blockchain Technology 2.2 Key Blockchain Characteristics 2.3 Blockchain and Smart Contract 2.4 Ecomobility and Smart Mobility 3 Systematic Literature Review 3.1 Planning Phase 3.2 The Conducting Phase 3.3 Reporting Phase 4 Key Findings 5 Conclusion 6 Discussion References Blockchain Governance – A Systematic Literature Review 1 Introduction 2 Methodology 2.1 Literature Search 2.2 Study Selection 2.3 Data Extraction 3 Results 3.1 Focus of Blockchain Governance 3.2 Scope of Blockchain Governance 3.3 Mechanisms of Blockchain Governance 4 Discussion 5 Conclusion and Outlook References Cloud Computing Cybersecurity and Data Quality in Cloud Computing: A Research Framework 1 Introduction 2 Theoretical Background 2.1 Cybersecurity 2.2 Data Quality 2.3 Cloud Computing 3 The Research Framework 3.1 Research Questions 3.2 Research Framework 3.3 Proposed Items 4 Significance References Browser Extension for Detection of Fake News and Disinformation 1 Introduction 2 Related Works 3 Proposed Fake News and Disinformation Detection Solution 4 Dataset and the Pre-processing of the Data 5 Cloud Deployment 6 Discussion and Conclusions References Digital Governance A Comprehensive Framework for Measuring Governments’ Digital Initiatives Including Open Data 1 Introduction 2 Literature Review 3 Proposed Methodology 4 Findings and Experiences 5 Conclusion References Digital Solutions to What? 1 Introduction 2 Theoretical Framework: What’s the Problem Represented to Be? 3 Empirical Material and Methodology 4 Results and Analysis 4.1 What is the Problem Represented to Be? 5 Concluding Remarks References Concept for an Open Data Ecosystem to Build a Powerful Data Environment 1 Introduction 2 Research Approach and Design 2.1 The Ecosystem Approach 2.2 Research Problem and Motivation 2.3 Research Design 3 Literature Review 3.1 Open Data Ecosystem Elements 3.2 Open Data Ecosystem Characteristics 4 Open Data Ecosystem Conceptualization 5 Discussion and Future Work 6 Conclusion References Extending the “Smart City” Concept to Small-to-Medium Sized Estonian Municipalities: Initiatives and Challenges Faced 1 Introduction 2 Literature Review 2.1 Smart City Concept 2.2 Smart City Initiatives and Challenges 3 Research Methodology 4 Results 4.1 Smart City Initiatives 4.2 Challenges Faced by Municipalities 5 Discussion and Conclusion References Tools for Calculating the ICT Footprint of Organisations: Adaptation of a European Study 1 Introduction 2 Study WeNR 2.1 Presentation of the Sample 3 Interpretation 4 WeNR Light Application 4.1 Goal 4.2 Source Release 4.3 Advantages of the Organisational Design Tool 4.4 Designing the Declination 4.5 Implementation 5 Achievement 6 Discussion 7 Conclusion References Designing an API for the Provision of Public Service Information Based on CPSV-AP 1 Introduction and Motivation 2 Background Work 2.1 The Core Public Service Vocabulary (CPSV) 2.2 Semantic Web and Linked Data 2.3 APIs for Public Service Descriptions 3 Methodology 4 Use Cases and Requirements 5 API Design 6 API Implementation 7 Using the API: Example Scenarios 8 Conclusion References An AI-Enhanced Solution for Large-Scale Deliberation Mapping and Explainable Reasoning 1 Introduction 2 Background Issues 2.1 Large-Scale Online Deliberation Methods and Tools 2.2 Argumentation and Social Knowledge Mining 2.3 Group Decision Making in Large-Scale Deliberations 2.4 Knowledge Graphs for Deliberation Mapping 3 The Proposed Solution 3.1 Research Methodology 3.2 Conceptual Architecture 3.3 Advancements of the Proposed Solution 4 Conclusions References Digital Services and Social Media Fairness Issues in Algorithmic Digital Marketing: Marketers’ Perceptions 1 Introduction 2 Related Work 2.1 Interactions Between Stakeholders in Algorithmic DM 2.2 Ethical Concerns in AI and DM 2.3 Digital Marketing Practices and Concerns of Marketers 2.4 Current Work 3 Design/Methodology/Approach 4 Data Analysis 4.1 The Perceptions of DM Impact 4.2 Digital Marketing Usual Online Strategies 4.3 Moral Approaches to DM Practices 5 Discussion 6 Conclusion References The Importance of Platforms to Achieve Digital Maturity 1 Introduction 2 Research Background 2.1 Digital Maturity Models 2.2 Platforms 2.3 Platforms and Digital Maturity 3 Research Design 3.1 Literature Search Methodology 3.2 Qualitative Content Analysis 4 Findings 5 Conclusion and Working Definition References Can Process Mining Detect Video Game Addiction Through Player’s Character Class Behavior? 1 Introduction 2 Background 2.1 Video Game Addiction 2.2 Process Mining 3 Experiment 3.1 Survey 3.2 Process Mining 3.3 Cross Analysis 4 Conclusion References Evaluating Greek Government Digital Distance Learning Policies in Higher Education for the Covid-19 Period 1 Introduction 2 Literature Review 2.1 Public Policy Evaluation 2.2 Evaluation of Digital Distance Learning in Higher Education 3 Method and Data 4 Results 4.1 Descriptive Statistics 4.2 Effects of Demographic Characteristics 4.3 Relationships Between the Policy Outputs and Outcomes 5 Conclusion Appendix: Questionnaire References The Determinants of Technology Acceptance for Social Media Messaging Applications – Fixed-Effect Questionnaire Design 1 Introduction 2 Research Problem and Hypothesis 3 Research Design and Methodology 4 Participants 5 Questionnaire Analysis 6 Conclusions and Further Research Appendix: Final Questionnaire Supplementary Materials References Conceptual Model of User Experience for Personalization 1 Introduction 2 Related Works 2.1 User Experience and Its Representation 2.2 User Experience in the Context of Man-Museum Interactions 3 Conceptual Model of User Experience 4 UX Conceptual Model in Man-Museum Interactions Literature 5 Conclusion and Future Works References Emerging Computing Technologies and Trends for Business Process Management Mining Contextual Process Models Using Sensors Data: A Case of Daily Activities in Smart Home 1 Introduction 2 Background 3 Dataset Exploration 3.1 Activity Logs 3.2 Sensors Log 3.3 Data Classification 4 Research Questions and Proposed Approach 4.1 Research Questions 4.2 Proposed Approach 5 Results Analysis and Contextual Process Model 5.1 Activity Mapping with Sensors Result 5.2 Application of the Apriori Algorithm 5.3 Process Model Discovery Using Disco 5.4 Contextual Process Model 6 Related Work 7 Conclusion References Business Process Automation in SMEs 1 Introduction 2 Framework/Guidelines Design 2.1 Design Science Research 2.2 Formal Methodology for Business Process Automation (FM4BPA) 3 Final Considerations References An Integrated Approach Using Robotic Process Automation and Artificial Intelligence as Disruptive Technology for Digital Transformation 1 Introduction 2 Problem Statement 3 Background 3.1 Introduction 3.2 Digital Transformation 3.3 Robotic Process Automation 3.4 Artificial Intelligence 3.5 Hyperautomation 4 Proposed Solution 5 Conclusions References Modern Warehouse and Delivery Object Monitoring – Safety, Precision, and Reliability in the Context of the Use the UWB Technology 1 Introduction 1.1 Methods of Assessing the Quality of Positioning Systems 1.2 Systems Included in the Analysis and Their Discussion 2 Analysis of the Prepared Statement 3 Summary and Conclusions References Enterprise Systems The Effects of Artificial Intelligence in the Process of Recruiting Candidates 1 Introduction 1.1 Theoretical Background 2 Proposed Methodology 3 Implementation and Results 4 Conclusion References Information System Security and Information Privacy Protection Security Risk Assessment of Blockchain-Based Patient Health Record Systems 1 Introduction 2 Background: Blockchain Technology 3 Methodology 4 Findings 4.1 RQ1: What Are the Emerging Security Risks in BPHRS? 4.2 RQ2: What are the Severity Levels and Impacts of These Risks? 4.3 RQ3: What are the Recommended Countermeasures to Mitigate These Risks? 5 Discussion 6 Conclusion References Domain and Semantic Modeling in the Context of Interactive Systems Development: User and Device Cases 1 Introduction 2 Related Works 3 The Design Approach 4 Results 5 Conclusion and Future Work References A Review of Internet of Things (IoT) Forensics Frameworks and Models 1 Introduction 2 Methodology 3 Challenges in IoT Forensics 3.1 Heterogeneity in IoT Devices and Protocols 3.2 Closed Source and Proprietary Software 3.3 Privacy 3.4 Miniaturization of Devices 3.5 Cloud Limitations 3.6 Evidence of Physical Tampering 3.7 Volume and Volatility of IoT Evidence 3.8 Challenges in Legal Procedures 3.9 Maintaining the Chain of Custody 3.10 Identification of Evidence 4 Overview of IoT Forensics Models (2006–2022) 4.1 FoBI Framework 4.2 FSAIoT 4.3 Application-Specific Digital Forensics Investigative Model 4.4 BIFF 4.5 DFIF-IoT 4.6 FAIoT 4.7 Privacy Preserving Forensic Model 4.8 FEAAS 4.9 Generic IoT Forensics Framework 4.10 FIF-IoT 4.11 Consortium-IOF 4.12 FIF-SHE 4.13 GFP for NOR Flash 4.14 SCADA IIoT 4.15 MIoT Forensics 4.16 Forensics Enabled Through SecLaaS 4.17 IoT Forensics with Data Reduction 5 Recommendations 5.1 FAIoT Hybrid Blackbox Alternative 5.2 SCADA IIoT Possible Solution 5.3 Key Future Research Directions 6 Conclusion References Innovative Research Projects Local Energy Markets: A Market Transformation Survey Towards Segments of Interest 1 Introduction 2 Research Methodology 3 Data Analysis and Results 3.1 Preliminary Data Analysis 3.2 Energy Transformation Insights 3.3 Market Change 3.4 Market Segments 4 Discussion 4.1 Segments by Country 4.2 Segments by Type 4.3 Segments by End-Use 5 Conclusions References IT Governance and Alignment Towards a Taxonomy of Strategic Drivers of IT Costs 1 Introduction 2 The Importance of Strategic Cost Drivers for IT Management 3 Research Method 4 Results 4.1 Exploratory Study 4.2 Expert Selection 4.3 Execution of Delphi Survey 5 Discussion 6 Conclusion References The Digital Operational Resilience Act for Financial Services: A Comparative Gap Analysis and Literature Review 1 Introduction 2 Conceptual Background 2.1 Digital Operational Resilience Act (DORA) 2.2 Information Security Management Systems (ISMS) – ISO 27001:2013 2.3 Resilience in the IS Literature 3 Methodology 4 Findings 5 Discussion, Limitations and Future Research 6 Conclusion References Management and Organizational Issues in Information Systems Towards Analytical Business Services as a New Business Model for Shared Service Centers 1 Introduction 2 Literature Review 3 Method 4 Artefact Design 5 Evaluation 5.1 Validity 5.2 Utility 6 Discussion and Conclusion References Remote Working from a Management Perspective 1 Introduction 2 Current State of Research 3 Methodology 4 Key Findings and Discussion 4.1 Findings from the Interviews 4.2 Recommendations for Action 5 Conclusion References Application for Generating Camouflages from Satellite Photographs 1 Introduction 2 Practical Aspects of Camouflage and Its Generation 3 Technical Elements of Application for Camouflage Generator 3.1 Data Layer 3.2 Logic Layer 3.3 Presentation Layer 4 Evaluation of Application for Camouflage Generation 5 Conclusions References Bibliometric Analysis of Publications on the Evacuation of Hazards Using GIS as a Decision Support Tool from the Scopus Database 1 Introduction 2 Research Methodology 3 Analysis and Results 3.1 Citation 3.2 Co-citation 3.3 Co-occurrence 3.4 Co-authorship 4 Recommendation and Conclusion References A Bibliometric Analysis of Digital Transformation for a Resilient Organization 1 Introduction 2 Research Objectives 3 Related Literature 3.1 Digital Transformation 3.2 Digital Transformation Technologies 3.3 Digital Transformation Models and Types 3.4 Organizational Resilience 4 Research Methodology 5 Data and Results 5.1 Research Areas 5.2 Citation Analysis 5.3 Co-occurrence Analysis (Keywords) 6 Discussion 7 Conclusion References Metaverse Virtual Immersive Workplaces: The New Norm? – A Qualitative Study on the Impact of VR in the Workplace 1 Introduction 2 Literature Review 3 Methodology 3.1 Data Analysis 4 Finding and Discussion 4.1 Key Benefits 4.2 Measures of Success 4.3 Boundaries 4.4 Future Work 5 Conclusion, Limitations and Future Research References An Educational Metaverse Experiment: The First On-Chain and In-Metaverse Academic Course 1 Introduction 2 A Brief Overview of Education in the Metaverse 3 The University of Nicosia Open Metaverse Initiative (OMI) 4 The UNIC Metaverse Experiment 5 Reflection and Lessons Learned 6 Conclusion References Author Index