HCI in Business, Government and Organizations. eCommerce and Consumer Behavior: 6th International Conference, HCIBGO 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I

Description

This two-volume set LNCS 11588 and 11589 constitutes the refereed proceedings of the 6th International Conference on Business, Government, and Organizations, HCIBGO 2019, held in July 2019 as part of HCI International 2019 in Orlando, FL, USA. HCII 2019 received a total of 5029 submissions, of which 1275 papers and 209 posters were accepted for publication after a careful reviewing process. The 63 papers presented in these two volumes are organized in topical sections named: Electronic, Mobile and Ubiquitous Commerce, eBanking and Digital Money, Consumer Behaviour, Business Information Systems, Dashboards and Visualization, Social Media and Big Data Analytics in B Front Matter ....Pages i-xxiv Front Matter ....Pages 1-1 A Study of Models for Forecasting E-Commerce Sales During a Price War in the Medical Product Industry (Pei-Hsuan Hsieh)....Pages 3-21 Current State of Mixed Reality Technology for Digital Retail: A Literature Review (Shubham Jain, Dirk Werth)....Pages 22-37 Key Success Factors Analysis of Integration of O2O into 7-Eleven Convenient Store (Chung-Chi Kao, Che-Hung Liu, Yang-Ming Lu, Chia-Fen Hsieh)....Pages 38-50 Human-Computer Interaction in Physical Retail Environments and the Impact on Customer Experience: Systematic Literature Review and Research Agenda (Gabriele Obermeier, Andreas Auinger)....Pages 51-66 Modifying e-Service Quality for Automotive Repair Shops (Canveet Randhawa, Norman Shaw)....Pages 67-81 Smartphones as an Opportunity to Increase Sales in Brick-and-Mortar Stores: Identifying Sales Influencers Based on a Literature Review (Robert Zimmermann, Andreas Auinger, René Riedl)....Pages 82-98 Front Matter ....Pages 99-99 The Value of Bank Relationship: Evidence from China (Chyi-Lun Chiou)....Pages 101-118 The Role of Mobile Money in Somalia’s Remittance System (Mohamed Elmi, Ojelanki Ngwenyama)....Pages 119-136 Interactional Aesthetics of Blockchain Technology (Michael Heidt, Andreas Bischof, Arne Berger)....Pages 137-147 Blockchain and Trust: A Practice-Based Inquiry (Michael Heidt, Arne Berger, Andreas Bischof)....Pages 148-158 Interactive Systems in the Student-Bank Relationship: A Research on the Views of the University of Bucharest Students on the Utility and Adaptability of HCI Technologies (Valentin Mihai Leoveanu, Mihaela Cornelia Sandu, Adela Coman)....Pages 159-173 Front Matter ....Pages 175-175 The Role of User Emotions for Content Personalization in e-Commerce: Literature Review (Artem Bielozorov, Marija Bezbradica, Markus Helfert)....Pages 177-193 Ad Click Prediction: Learning from Cognitive Style (Tingting Cha, Shaohua Lian, Chenghong Zhang)....Pages 194-205 Presenting Your Products in Virtual Reality: Do not Underestimate Cybersickness (Kai Israel, Christopher Zerres, Dieter K. Tscheulin, Lea Buchweitz, Oliver Korn)....Pages 206-224 Transforming User Experience of Nutrition Facts Label - An Exploratory Service Innovation Study (Prateek Jain, Soussan Djamasbi)....Pages 225-237 Exploring Relationships Between e-Tailing Website Quality and Purchase Intention (Hibah Khalil, Karthikeyan Umapathy, Lakshmi C. Goel, Sandeep Reddivari)....Pages 238-256 Adding ‘Social’ to Commerce to Influence Purchasing Behaviour (Zainab Mehdi Hussain Khan, Norman Shaw)....Pages 257-273 The Effect of Internet Celebrity’s Endorsement on Consumer Purchase Intention (Yi-Cheng Ku, Yie-Fang Kao, MingJiao Qin)....Pages 274-287 Moderating Effect of Country of Origin to the Evaluation of Cellphones (Chih-Chin Liang)....Pages 288-297 How Does Social Tie Influence the User Information Sharing Behavior in Social Commerce Sites (Libo Liu, Yani Shi, Xuemei Tian, Jiaqi Yan)....Pages 298-305 Avoiding Mistakes in Medical High-Tech Treatments and E-Commerce Applications – a Salutary UX-Research Innovation (Christina Miclau, Oliver Gast, Julius Hertel, Anja Wittmann, Achim Hornecker, Andrea Mueller)....Pages 306-322 Persuaded by Electronic Word of Mouth (eWOM): Network Coproduction Model on Chinese Social-Ecommerce App (Haoning Xue)....Pages 323-332 Online Shopping Motives - An Empirical Investigation of Consumer Buying Behavior in Germany’s Main Online Retail Segments (Silvia Zaharia)....Pages 333-349 User Experience Study: The Service Expectation of Hotel Guests to the Utilization of AI-Based Service Robot in Full-Service Hotels (Yaozhi Zhang, Shanshan Qi)....Pages 350-366 Effects of Conscientiousness on Users’ Eye-Movement Behaviour with Recommender Interfaces (Lin Zhang, Heshan Liu)....Pages 367-376 Correction to: HCI in Business, Government and Organizations (Fiona Fui-Hoon Nah, Keng Siau)....Pages C1-C1 Back Matter ....Pages 377-378