E-Learning in the Workplace: A Performance-Oriented Approach Beyond Technology

Description

This book analyzes the nature and requirements of workplace e-learning based on relevant theories such as adult learning, community of practice, organizational learning, and the systems thinking. By integrating considerations on organization, pedagogy and technology, a performance-oriented e-learning framework is then presented, where performance measurement is used to: 1) clarify and link organizational goals and individual learning needs, 2) direct learning towards work performance; and 3) support social communication and knowledge sharing and management in the workplace. E-learning and related emerging technologies have been increasingly used by organizations to enhance the skills and performance of knowledge workers. However, most of the efforts tend to focus on the technology, ignoring the organizational context and relevant pedagogies of workplace learning. Many e-learning projects in the workplace settings fail to connect learning with work performance and align organizational goals and individual needs in a systemic way. Moreover, there is insufficient effort on externalizing and transferring tacit knowledge embedded in practices and expertise, based on which to maintain and expand knowledge assets for sustainable development. The book presents a systemic theoretical framework, design principles, and implementation methods, together with a case study to demonstrate the use and effectiveness of the performance-oriented approach to workplace e-learning, in which organizational, social and individual perspectives are integrated in a systemic way. The performance-oriented approach to workplace e-learning enables self-regulated and socially constructed learning activities to be clearly motivated and driven towards the goal of performance improvement, and makes learning at the organizational, social and individual levels integrated in a systemic way. The effects of individual and social learning support and organizational learning environment on employees’ motivation to use performance-oriented e-learning are also investigated. Front Matter ....Pages i-xix Introduction (Minhong Wang)....Pages 1-10 Front Matter ....Pages 11-11 Workplace Learning and Theoretical Fundamentals (Minhong Wang)....Pages 13-27 Emerging Technologies for Workplace Learning (Minhong Wang)....Pages 29-39 Overview of Workplace e-Learning Research and Development (Minhong Wang)....Pages 41-53 Workplace e-Learning at a Crossroads (Minhong Wang)....Pages 55-64 Front Matter ....Pages 65-65 Systems Thinking and Systems Modeling (Minhong Wang)....Pages 67-74 Understanding Workplace e-Learning as a Complex Dynamic System (Minhong Wang)....Pages 75-84 Learning Goals and Performance Measurement in the Workplace (Minhong Wang)....Pages 85-92 Front Matter ....Pages 93-93 A Framework of Performance-Oriented Workplace e-Learning (Minhong Wang)....Pages 95-103 A KPI-Based Approach to Performance-Oriented Workplace e-Learning (Minhong Wang)....Pages 105-111 Front Matter ....Pages 113-113 A Case Study of KPI-Based Workplace e-Learning (Minhong Wang)....Pages 115-127 A Web-Based System for KPI-Based Workplace Learning (Minhong Wang)....Pages 129-138 Front Matter ....Pages 139-139 Effects of Individual and Social Learning Support on Employees’ Acceptance of Performance-Oriented e-Learning (Minhong Wang)....Pages 141-159 Effects of Organizational Learning Environment on Employees’ Motivation to Use Performance-Oriented e-Learning (Minhong Wang)....Pages 161-180 Conclusion and Summary (Minhong Wang)....Pages 181-185 Back Matter ....Pages 187-191