ENGLISH

Modern Industrial Services: A Cookbook for Design, Delivery, and Management

By shaun West; Paolo Gaiardelli; Nicola Saccani

Book information

Publisher
Springer International Publishing AG
Year
2021
ISBN
9783030805111, 9783030805104
LCC
HD9980-9990
Language
english
Format
PDF
Filesize
35 MB (36732945 bytes)
Series
Springer Texts in Business and Economics Series
Edition
1
Pages
220\220
Time added
2023-09-01 02:44:14
BUS070080; BUS083000; BUS087000

Description

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

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