ENGLISH

Total Quality Management

By Subburaj

Book information

Publisher
Mc Graw Hill India
Year
2011
ISBN
1259001415, 9781259001413
Language
english
Format
PDF
Filesize
12 MB (12086551 bytes)
Pages
\577
Time added
2020-05-03 10:56:50

Description

Title Contents Section 1 TQM Perspective 1 TQM Evolution 2 Quality Coasts 3 Leadership 4 TQM Implementation Section II TQM Principles & Strategies 5 Customer Satisfaction 6 Emoployee Involvement 7 Process Approach 8 Continuous Process Improvement 9 Supplier Partnership 10 Performance Measures Section III Statistical Process Control 11 The Seven Quality Control Tools and Introduction to Statistics 12 Control Charts for Improving Process Capability 13 Six Sigma 14 Seven New Management Tools Section IV TQM Tools 15 Business Process Benchmarking 16 Quality Function Deployment (QFD) 17 Taguchi’s Robust Design 18 Total Productive Maintenance 19 Failure Mode and Effects Analysis (FMEA) Section V Quality Systems 20 Quality System—ISO 9000 Standard 21 Environmental Management System (EMS)–14001 22 Quality Awards Index

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