Evaluating organization development : how to ensure and sustain the successful transformation

Description

Evaluating organization development (OD) and change is critical for any executive team, project manager, or consultant who wants to see the change effort sustain and successfully evolve. Evaluation can be the key to enacting real change that makes sense to the team, your customers, and your stakeholders while seeing your strategic plan make crucial differences. The process of evaluation is often missing from change initiatives, and many previous books have glossed over the topic, but Evaluating Organization Development: How to Ensure and Sustain the Successful Transformation makes planning, implementing, and then assessing your change efforts simple. With handy "how-to" lessons, pull-out tools that are ready to use, and case studies that guide the implementation of each step, your team will be able to show the impact and justify the resources for each project. In addition, your team benefits from this step-by-step guide because they too will now understand their role and be connected to meeting the challenge of each metric. When the team understands the goal and how to achieve it, everyone wins. Content: Half Title Page Title Page Copyright Page Dedication Contents Editors Author Chapter 1 Why Evaluate Organizational Change Efforts? 1.1 Introduction 1.2 Chapter Overview 1.3 Business Case for Evaluating Change 1.4 Organization Development 1.5 OD Intervention 1.6 Participants in a Change Effort and Their Influence 1.7 Intervention Models 1.7.1 Action Research Model 1.7.2 Appreciative Inquiry Model 1.8 Organizational Readiness for Change 1.9 Influential Forces in an Organization 1.10 Employee Work Engagement 1.11 Organizational Characteristics 1.11.1 Organizational Culture 1.12 Evaluation1.13 Evaluation of a Change Effort 1.13.1 Phases of Evaluation 1.13.1.1 Preintervention Evaluation 1.13.1.2 Intraintervention Evaluation 1.13.1.3 Postintervention Evaluation 1.14 Maximizing Change Evaluation 1.14.1 Internal Validity 1.14.2 Evaluation Design 1.14.3 Situational Factors 1.14.4 Time Effects 1.15 Chapter Summary 1.16 Key Definitions References Chapter 2 How Does Organizational Change Evaluation Differ from Training Evaluation? 2.1 Introduction 2.2 Chapter Overview 2.3 Business Case 2.4 Training versus Organization Development 2.5 Action Research 2.6 Appreciative Inquiry2.7 Training Evaluation 2.8 OD Evaluation 2.9 Objectives of Training 2.10 Objectives of OD Evaluation Approach 2.11 Business Case: Why Invest and How Will It Be Value Added? 2.12 Chapter Summary 2.13 Key Definitions 2.14 Tool References Chapter 3 Aligning Evaluation to Organizational Strategy 3.1 Introduction 3.2 Chapter Overview 3.3 Business Case 3.3.1 Varying Response to the Change 3.3.2 OD Intervention as a Path toward Consensus 3.3.3 Facilitating the Development of Metrics 3.3.4 Facilitating Evaluation 3.3.5 Appraisal and Strategic Alignment 3.4 Stakeholder Identification and Communication3.5 Strategy Alignment 3.5.1 Strategy Execution and the Workforce 3.5.2 Purposeful Units and Unit Goals 3.5.3 Strategy and Goal Alignment 3.6 Developing KPIs: What to Measure and How 3.7 Resource Identification 3.8 Process Evaluation 3.9 Feedback during Evaluation 3.10 Chapter Summary 3.11 Application to the Workforce 3.12 Tools 3.13 Activity 3.14 Key Definitions References Chapter 4 Planning the Evaluation 4.1 Introduction 4.2 Overview 4.3 Business Case 4.4 Why Is an OD Approach Distinguishable from Change Management? 4.5 Why Is Planning the Evaluation Critical in OD?4.6 Alignment of Goals to Evaluation 4.7 When Is OD Evaluation Planning Conducted? 4.8 Elements of the OD Evaluation Planning Step 4.8.1 Involve the Right People in the Evaluation Planning 4.8.2 Clarify the Evaluation Goals and Objectives 4.8.3 Develop the Evaluation Strategy 4.8.4 Agreeing on the Evaluation Planning with Key Stakeholders and Clients 4.9 Chapter Summary References Chapter 5 Identifying and Examining Key Stakeholders/Decision Makers 5.1 Introduction 5.2 Chapter Overview 5.3 Business Case Study