ENGLISH

How to Deal with Difficult People

By Markham , Ursula

Book information

Publisher
Thorsons, an imprint of HarperCollinsPublishers
Year
1993
ISBN
0722527640
Language
english
Format
PDF
Filesize
9 MB (9552382 bytes)
Pages
\164
Topic
Psychology
Time added
2022-04-11 01:05:33
assertiveness trainingbehavioural nudgingbody languagecharacter typecommunication scienceconflict resolutiondominance hierarchyEmploymenthuman resourceshypnotherapyLeadershipMyers-Briggsnlpoffice politicspersonnelPsychologyStressvocational counselling

Description

How to Deal with Difficult People - Front Cover Author Biography By the same Author Title Page Printer's Imprint Contents Dedication Introduction Quotation from Thos. Fuller 1. Understanding Yourself and Others 2. Styles of Behaviour 3. Types of Problem People 4. Handling Conflict 5. Communicating Effectively 6. Saying No 7. Dealing with Complaints 8. Coping with Authority 9. Being in Authority 10. Step-by-Step Guide to Dealing with Difficult People Further Reading and Resources Index Rear Cover

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