Design Thinking in Healthcare: From Problem to Innovative Solutions

Description

This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurses and other healthcare professionals, researchers, students and educators to support their development as creative and transformative leaders in their fields. Healthcare managers of the past viewed patients’ needs merely as targets for population-level health outcomes to be validated in the final phases of developing interventions and services. Today we know better. Patients’ needs and experiences should be viewed as sources of innovation at the front-end of the development process. It provides the basis for applying design thinking to develop better healthcare services and health tech applications. Today, the success of any healthcare service depends on complex interactions between various stakeholders, and new solutions can only be delivered effectively through co-creative and collaborative efforts. Coordinating such efforts relies on strong concepts that can only result from properly run design processes, that this book describes in light of case studies around the world. Design thinking is crucial generalist skill and is receiving increasing attention in the field, as forward-thinking organizations delve into the practice. It can change the way medical solutions are created and how clinical services are delivered. By driving innovation by means of empathy and practicality, design thinking provides tools for those seeking to drive radical renewal in the field. Preface Contents Editors and Contributors About the Editors About the Contributors 1: Why Design Thinking Matters in Healthcare 1.1 Introduction 1.2 What Is Design Thinking? 1.3 Toward the Solution Following Design Thinking Process 1.4 Healthcare Needs Ways to Address Its Challenges 1.5 Design Thinking Can Support Healthcare Staff to Innovate References 2: Ethical Aspects and Innovations in Healthcare 2.1 Introduction 2.2 Empathy as Ethical Concept 2.2.1 Empathy as a Part of Design Thinking Process 2.2.2 What Does Empathy Mean? 2.2.3 Who Will Be Empathized? 2.2.4 Can We Empathize Justly and Equally? 2.2.5 Limits of Empathy in Design Thinking 2.3 Problem Defining and Risk for Medicalization 2.4 Sustainable Development and Design Thinking 2.4.1 Dimensions of Sustainability 2.4.2 Sustainability on Design Thinking 2.5 Research Ethics in Innovations 2.5.1 Justification of Innovations 2.5.2 Responsibilities of Different Stakeholders 2.6 Conclusions References 3: Design Thinking Toolkit for Healthcare Innovation 3.1 Introduction 3.1.1 Simple Tools to Get You Started 3.2 Part I: Problem Finding 3.2.1 Observation, Interviews and the Job to Be Done 3.2.2 5 Whys 3.2.3 Empathy Map 3.2.4 Point of View 3.3 Part II: Problem Solving 3.3.1 How Might We 3.3.2 Brainstorming 3.3.3 Subtraction 3.3.4 Prototype and Test 3.4 Conclusion References 4: Design Thinking in Healthcare Education 4.1 A Brief History of Design Thinking in Education 4.2 About the Chapter’s Authors 4.3 About Our Courses 4.3.1 How Best to Deliver a Design Thinking Course? 4.4 A Student’s Journey Through Design Thinking 4.4.1 Confusion 4.4.1.1 Internal Motivation 4.4.1.2 External Standings 4.4.1.3 Project Level 4.4.2 Clarity 4.4.2.1 Internal Motivation and External Standings 4.4.2.2 Project Development 4.4.3 Completion 4.5 Conclusion References 5: Design Thinking Driven Solutions for Health 5.1 Introduction 5.2 Overview of Health Interventions Using Design Thinking Approach 5.3 Methods Used for Developing Solutions for Health 5.4 Examples of Using Design Thinking Approach to Develop Solutions for Health 5.4.1 Developing a Web-Based Platform for Patients with Chronic Myeloid Leukemia 5.4.2 Using Design Thinking Principles to Improve Outpatients’ Experiences in Hospital Pharmacies 5.5 Benefits and Challenges of Design Thinking Approach in Health Interventions References 6: Using Design Thinking in Nursing Management and Leadership 6.1 Self-management to Support Nursing Management and Leadership 6.2 Nursing Management and Leadership in VUCA Environment 6.3 Design Thinking Method to Support the Nurse Manager and Leader 6.3.1 Empathy 6.3.2 Defining the Problem 6.3.3 Ideate 6.3.4 Prototype 6.3.5 Test 6.4 Case Example of an Innovation in Nursing Management and Leadership Implemented Using Design Thinking 6.4.1 Empathy as the Starting Point and Defining the Problem 6.4.2 Ideating the Solutions 6.4.3 Prototyping the Solution 6.4.4 Testing the New Application Innovation Respa© 6.4.5 Implementing the Innovation 6.4.6 What Does Design Thinking Teach in the Context of Management and Leadership? References 7: Co-creation and Change in Healthcare 7.1 Service Ecosystem in Healthcare 7.2 Co-creation of Value in Healthcare 7.3 Role of the Healthcare User in the Co-creation 7.3.1 The Service Provider-Focused Perspective 7.3.2 The Distributed Ecosystem Perspective 7.3.3 The Service User-Focused Perspective 7.4 Toward an Interaction-Based Approach to Healthcare Service 7.5 Co-creation as Enabler of Reform and Change in Healthcare Service References 8: New Business Creation in Health Technology 8.1 Medical Devices and Regulatory Environment 8.2 Defining the Customer 8.3 Entering the Markets 8.4 Sales 8.5 Thoughts About Business Models 8.6 Main Challenges Facing the Industry 8.7 Implications to the Product Development References 9: What is the Importance of Design Thinking for Future Healthcare? 9.1 Introduction 9.2 Important Vs. Important 9.3 Grassroots and Ivory Towers 9.4 Technology, Digitalization, and Work for Health 9.5 Design Thinking Practice for Future Healthcare References