Employees’ Emotional Intelligence, Motivation & Productivity, and Organizational Excellence : A Future Trend in HRD

Description

This book focuses on emotional intelligence, which has emerged as a factor in superior on-the-job performance and ability to lead an effective life. Based on an emerging country, namely India, the book deviates from traditional approaches by focusing on non-cognitive rather than cognitive skills to explain and predict performance and achievements. It finds that those with strong intrinsic non-cognitive skills, like trustworthiness, conscientiousness, adaptability, initiative and commitment have a better chance of becoming effective leaders with enhanced service-orientation, empathy and conflict management skills –traits desired by any organization striving for efficiency. It also demonstrates that while such imponderable, intrinsic skills matter, they cannot replace discernible psycho-social factors and hence, effective hiring strategies must focus on behavioural competence along with cognitive skills. The book also discusses organizations’ desire to ensure a working environment that is vibrant and positive in an attempt to prevent unconstructive or disruptive factors and to ensure improved performances over time. The book is a valuable resource for corporate personnel, as well as for researchers and practitioners in the field. Front Matter ....Pages i-xxvii Prologue (Gagari Chakrabarti, Tapas Chatterjea)....Pages 1-9 Intelligence?… Emotions?… or, the Emotional Intelligence: Theories and Evidence in Global Context (Gagari Chakrabarti, Tapas Chatterjea)....Pages 11-49 Indicators of Emotional Intelligence: Determinants and Interconnections (Gagari Chakrabarti, Tapas Chatterjea)....Pages 51-219 Benefit to an Organization: Intrinsic Skills and (Or?) Psycho-social Factors (Gagari Chakrabarti, Tapas Chatterjea)....Pages 221-289 Back Matter ....Pages 291-299