ENGLISH

Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers (Lecture Notes in Computer Science, 12604)

By Asbjørn Følstad (editor) , Theo Araujo (editor) , Symeon Papadopoulos (editor) , Effie L.-C. Law (editor) , Ewa Luger (editor) , Morten Goodwin (editor) , Petter Bae Brandtzaeg (editor)

Book information

Publisher
Springer
Year
2021
ISBN
3030682870, 9783030682873
Language
english
Format
EPUB
Filesize
7 MB (7727894 bytes)
Edition
1st ed. 2021
Pages
231\0
Time added
2021-09-28 13:57:14

Description

This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

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