ENGLISH

How may we hate you?: notes from the concierge desk

By Anna , Briscoe , Todd Dakotah;Drezen

Book information

Publisher
Potter;TenSpeed;Harmony;Potter Style
Year
2016
ISBN
9780553448344, 9780553448351, 055344834X
Language
english
Format
EPUB
Filesize
59 MB (61611653 bytes)
Edition
First edition
Pages
144 pages : illustrations (chiefly color) ; 22 cm\
Time added
2020-07-26 19:24:52
Customer services;Hospitality industry;Hotel conci

Description

The concierge : the what? -- Hotels : dirty little secrets -- The tourist industry : the world is your Epcot -- Guests : be our pest! -- Coworkers : there's no "I" in "TEAM," but there is an "I" in "Ow, my coworker just stabbed me in the eye!";"Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover. The concierge : the what? -- Hotels : dirty little secrets -- The tourist industry : the world is your Epcot -- Guests : be our pest! -- Coworkers : there's no "I" in "TEAM," but there is an "I" in "Ow, my coworker just stabbed me in the eye!"

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