ENGLISH

Conflict Management

By Baden Eunson

Book information

Publisher
Wrightbooks
Year
2011
ISBN
0731406516, 9780731406517
Language
english
Format
PDF
Filesize
497 kB (508684 bytes)
Edition
1
Pages
160\136
Scanned
yes
Time added
2015-09-14 20:50:02

Description

Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In this book you will find many options for managing conflict, including: planning goal setting compromise mediation Expert communicator Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the work of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.

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2010 · PDF