Advanced Signal Processing for Industry 4.0: Evolution, Communication Protocols, and Applications in Manufacturing Systems

Description

Digital transformation is essential for any organization looking to stay competitive and succeed in the modern world. This book is designed to help project, learning, and change professionals to utilise best practice methods to accelerate digital transformation, implement new systems and adopt new technology into an organisation. The Super User model is a proven, valuable methodology for large transformational projects. Super User Networks for Software Projects provides you with the tools, techniques, and theory needed to give you a comprehensive plan for how Super Users can add value at each phase of your project from software design; change management; testing; training and through to the transition into business as usual. If your organisation is investing in new technology, you cannot afford not to use Super Users to drive change, promote excellence, enhance capability, and successfully adopt the latest step in your digital Front Cover Half-Title Page BCS, The Chartered Institute for It Title Page Copyright Page Contents List of figures and tables Author Foreword Acknowledgements Who is this book for? How to use this book PART I YOUR INTRODUCTION TO SUPER USER NETWORKS 1. WHY DO WE NEED SUPER USERS? Influence end users Get buy-in Local expertise Cross-functional collaboration Continuous end user training Deployment during rollout Support service Maintain best practice Retain knowledge Talent development Retain staff Increase end user knowledge Enhance business process understanding Cost of errors When not to use Super Users 2. IS A SUPER USER THE RIGHT ROLE FOR YOUR SOFTWARE PROJECT? Which role is best for my project? 3. WHAT IS THE ROADMAP FOR USING A SUPER USER NETWORK? Initiation phase Planning phase Build phase Testing phase Training phase Go Live phase Hypercare phase Business as usual phase 4. WHAT WILL A SUPER USER DO?... Stage 1…Throughout the project? Stage 2…During system build? Stage 3…During the testing phase? Stage 4…During the training phase? Stage 5…During the cutover phase? Stage 6…When we Go Live? Stage 7…When we move into business as usual? PART II IMPLEMENTING A SUPER USER NETWORK 5. HOW DO WE RECRUIT AND SELECT OUR SUPER USERS? How many Super Users do we need? Identification criteria Nominations Volunteers Time needed for role Variety of roles Reward and compensation Onboarding 6. WHAT DOES A SUPER USER ROLE PROFILE LOOK LIKE? 7. HOW CAN WE CREATE A SUPER USER COMMUNITY? Onboarding Community calls or meetings Problem solving What’s in it for me? Empowerment Accountability Social activities and team bonding Social media and communication strategy 8. HOW DO WE DEVELOP A CHANGE MANAGEMENT PLAN? 9. HOW DO WE DEVELOP A COMMUNICATION PLAN? 10. HOW DO WE DEVELOP A TRAINING PLAN? Preparation for a training plan Creating a training plan 11. HOW DO WE DEVELOP A SUPER USER EDUCATION PROGRAMME? 12. HOW DO WE DELIVER A TRAIN THE TRAINER COURSE FOR SUPER USERS? 13. HOW DO WE DESIGN ELEARNING FOR SOFTWARE TRAINING? 14. HOW DO WE DELIVER SOFTWARE TRAINING? General delivery tips Tips for classroom training Tips for virtual training 15. HOW DO WE EVALUATE THE TRAINING STRATEGY AND USER ADOPTION? Evaluating training ADKAR ratings Evaluating system adoption Evaluating company culture Evaluating user maturity Present your findings and recommendations 16. HOW DO WE DEPLOY SUPER USERS THROUGHOUT THE SOFTWARE LIFE CYCLE? Process improvements, process re-engineering and problem solving Enhancements Upgrades Business continuity and disaster recovery planning Change control Retirement/decommission PART III THE THEORY SUPPORTING SUPER USER NETWORKS 17. HOW CAN CHANGE MANAGEMENT THEORY SUPPORT THE SUPER USER MODEL? Eleven Step Super User Change Model Kotter’s Change Model McKinsey 7-S Model Kurt Lewin’s Model 18. HOW CAN NEUROSCIENCE THEORY SUPPORT THE SUPER USER MODEL? 19. HOW CAN ADULT LEARNING THEORY SUPPORT THE SUPER USER MODEL? Malcolm Knowles 4 Principles of Andragogy (Teaching Adults) Jack Mezirow Transformational Learning Theory David Kolb Experiential Learning Theory McCall, Lombardo and Eichinger 70:20:10 Model Kenneth Nowack 55:25:20 Model 20. HOW CAN KNOWLEDGE MANAGEMENT THEORY SUPPORT THE SUPER USER MODEL? Why do we need a knowledge management strategy? Types of knowledge management Methods of knowledge management Communities of practice theory Single and double loop learning theory Unlearning, knowledge dilution and unknowns It’s not what you know 21. HOW CAN PROJECT FAILURE RESEARCH SUPPORT THE SUPER USER MODEL? Reported project failures 22. HOW CAN LEADERSHIP THEORY SUPPORT THE SUPER USER MODEL? Situational theory of leadership Transformational leadership theory Servant leadership theory PART IV SUSTAINING THE SUPER USER NETWORK 23. HOW WILL OTHER PROJECT ROLES WORK WITH YOUR SUPER USERS? 24. WHAT SYSTEMS CAN I USE SUPER USERS WITH? 25. HOW CAN SUPER USERS IMPROVE SYSTEM ADOPTION? 26. HOW CAN WE SUSTAIN OUR SUPER USER COMMUNITY? 27. CONCLUSION Acronyms and glossary of terms References Further reading Index Back Cover