Managing employment relations.

Description

Cover Contents List of Figures List of Tables Acknowledgements 01 Introduction 1.1 The relevance of employment relations 1.2 The CIPD HR Profession Map 1.3 Applying the Profession Map in practice 1.4 The structure of the book 02 The concepts and processes of employment relations 2.1 Introduction 2.2 What is employment relations? 2.3 Actors and interests in employment relations 2.4 Key concepts and perspectives 2.5 Frames of reference 2.6 Employment relations processes 2.7 Summary 03 The dynamic context of employment relations 3.1 Introduction 3.2 The changing political and economic environment 3.3 Brexit and employment relations 3.4 Globalisation and employment relations 3.5 The social context of employment relations 3.6 New technology and automation – changing the way we work 3.7 The transformation of the UK labour market 3.8 Summary 04 Managing employment relations 4.1 Introduction 4.2 Who manages employment relations? 4.3 What do managers do? 4.4 Working with, and without, unions 4.5 The changing roles of employers’ associations 4.6 Management styles 4.7 The growing influence of HRM 4.8 Devolving the management of employment relations 4.9 Barriers to devolution – HR and the ‘line’ 4.10 Summary 05 Employment relations strategy, employee engagement and voice 5.1 Introduction 5.2 What is strategy? 5.3 Employee engagement 5.4 Employee voice 5.5 A conceptual model of employee voice 5.6 Summary 06 Representation at work 6.1 Introduction 6.2 Origins and development of trade unions 6.3 What do unions do? 6.4 Trade unions – a declining force? 6.5 Explaining trade union decline 6.6 The union response – strategies for survival, renewal and revitalisation 6.7 Summary 07 Equality, diversity and inclusion 7.1 Introduction 7.2 The contribution of a feminist and intersectional lens to the study of employment relations 7.3 The labour market, employment segregation and inequality 7.4 Theoretical explanations for labour market segregation 7.5 The legal context 7.6 The organisational rationale for equality and diversity 7.7 The role of HR, trade unions and line managers 7.8 Summary 08 Health, well-being and the employment relationship 8.1 Introduction 8.2 The development of health and safety regulation in the UK 8.3 Key elements of the law 8.4 Mental health, stress and well-being 8.5 Well-being at work 8.6 Well-being, equality and inclusion 8.7 Summary 09 The management of workplace conflict 9.1 Introduction 9.2 Defining and conceptualising workplace conflict 9.3 The pattern of workplace disputes in the UK 9.4 The legal context of conflict management 9.5 The management of conflict in UK workplaces 9.6 Summary 10 Workplace discipline 10.1 Introduction 10.2 Discipline – improving behaviour? 10.3 Disciplinary procedures 10.4 Handling disciplinary issues 10.5 Summary 11 Managing employee grievances 11.1 Introduction 11.2 Perceptions of mistreatment and the escalation of grievances 11.3 The nature and pattern of employee grievances 11.4 The benefits of effective resolution 11.5 Handling employee grievances 11.6 Managing the grievance procedure 11.7 Summary 12 Managing redundancies 12.1 Introduction 12.2 Defining redundancy 12.3 Redundancy and the management of change 12.4 Managing redundancy – the role of the ‘envoy’ 12.5 Redundancy policy and procedures 12.6 Redundancy consultation 12.7 Compulsory redundancy 12.8 Transfer of undertakings 12.9 The aftermath of redundancy 12.10 Summary 13 Workplace mediation 13.1 Introduction 13.2 What is workplace mediation? 13.3 A theoretical approach to workplace mediation 13.4 The direct benefits of mediation 13.5 Mediation – increasing conflict competence? 13.6 Barriers to workplace mediation 13.7 Mediation in practice 13.8 The five stages of the mediation process 13.9 The skills and knowledge needed for effective mediation 13.10 Developing a model of good practice 13.11 Summary 14 Conclusion – the future of employment relations 14.1 Brexit – polarisation and uncertainty 14.2 The fourth industrial revolution – opportunities and threats 14.3 ‘Good work’ and the productivity puzzle 14.4 Managerial capability – the golden thread 14.5 Employee voice and representation 14.6 Revitalising employment relations List of References Index