ENGLISH

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service

By Theodore Kinni , The Disney Institute

Book information

Publisher
Disney Editions
Year
2011
Language
english
Format
EPUB
Filesize
1 MB (1178136 bytes)
Series
The Disney Institute Leadership Series
Edition
Rev Upd
Pages
224\0
Time added
2016-08-05 00:59:33
Motivation & Self-Improvement;Business Culture;BusTravel & Tourism;Industries;Business & Money;Manag

Description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.

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