Evaluation of Basic Government Service Capability in Chinese Cities

Description

This book reports on the results of a survey of 38 major Chinese cities’ public service performances and provides an overview of the development of basic public services in the larger cities. The quality of urban public services is examined from 9 different perspectives: basic healthcare and public health, housing, public transportation, public security, employment and social security, compulsory education, urban environment, culture and sports, and government services. Moreover, a series of indices are applied to further study the degree of public satisfaction with basic public services in these cities. These indices include the index of GDP leveraging satisfaction with basic public services, the rising index of satisfaction with basic public services in cities, and the development index of satisfaction with the basic public service elements. On the basis of the survey results, this book also identifies the most important social issues among the surveyed public, including food and drinking water safety, information security, housing prices, pensions, and air and environment quality. About This Book Contents About the Editors 1 The Evaluation of Basic Public Satisfaction with Urban Basic Services in Major Cities 1.1 Public Satisfaction with Urban Basic Services as a Significant Indicator of Government Service Capability 1.1.1 Index System for Evaluating Urban Basic Services 1.1.2 Evaluation of Public Satisfaction with Basic Government Services as a Sound Method for Service Capability Evaluation 1.2 General Information on Evaluating Urban Public Satisfaction with Urban Basic Services 1.2.1 General Information on the 2013 Survey 1.2.2 Ranking of Public Satisfaction with Urban Basic Services in the 2013 Survey 1.2.3 Ranking by Items in the 2012 and 2013 Surveys 1.3 In-depth Analysis on the Items 1.3.1 GDP-Leveraged Satisfaction Index 1.3.2 Calculating the Satisfaction Increase Index Values 1.3.3 Calculating the Item Development Index Values 1.4 Conclusions and Policy Suggestions 2 Evaluating Public Satisfaction with Urban Basic Services in Major Cities 2.1 Comparison of Satisfaction Levels in Cities in Different Regions 2.2 Comparison of Satisfaction Levels in Cities of Different Types 2.3 Comparison of Satisfaction Levels in Four Municipalities Directly Under the Central Government 2.4 Comparison and Analysis of Satisfaction Levels in 27 Provincial Capitals 2.5 Comparison and Analysis of Satisfaction Levels in Five Specially Designated Cities 2.6 Comparison and Analysis of Satisfaction Levels in Four Special Economic Zones 3 Evaluating Public Satisfaction with Urban Basic Services 3.1 Healthcare 3.1.1 Horizontal Comparison 3.1.2 Vertical Comparison 3.1.3 Analysis of Results 3.1.4 Qingdao Is a Model City for Healthcare 3.1.5 Conclusions and Suggestions 3.1.6 Important News Links 3.2 Public Transportation 3.2.1 Horizontal Comparison 3.2.2 Vertical Comparison 3.2.3 Analysis of Results 3.2.4 Conclusions and Suggestions 3.3 Public Housing 3.3.1 Horizontal Comparison 3.3.2 Vertical Comparison 3.3.3 Analysis of Results 3.3.4 Changchun Is a Model City for Public Housing. 3.3.5 Conclusions and Suggestions 3.3.6 Important Media Reports 3.4 Public Security 3.4.1 Horizontal Comparison 3.4.2 Vertical Comparison 3.4.3 Analysis of Results 3.4.4 Ningbo Is a Model City for Public Security. 3.4.5 Conclusions and Suggestions 3.4.6 Important Media Reports 3.5 Social Security and Employment 3.5.1 Horizontal Comparison 3.5.2 Vertical Comparison 3.5.3 Analysis of Results 3.5.4 Nanjing is a Model City for Social Security and Employment. 3.5.5 Conclusions and Suggestions 3.5.6 Important Media Reports 3.6 Urban Environment 3.6.1 Horizontal Comparison 3.6.2 Vertical Comparison 3.6.3 Analysis of Results 3.6.4 Xiamen Is a Model City for Urban Environment 3.6.5 Conclusions and Suggestions 3.6.6 Important Media Reports 3.7 Basic Education 3.7.1 Horizontal Comparison 3.7.2 Vertical Comparison 3.7.3 Analysis of Results 3.7.4 Nanjing Is a Model City for Basic Education 3.7.5 Conclusions and Suggestions 3.7.6 Import Media Reports 3.8 Culture and Sports 3.8.1 Horizontal Comparison 3.8.2 Vertical Comparison 3.8.3 Analysis of Results 3.8.4 Qingdao Is a Model City for Culture and Sports 3.9 Sports Development 3.9.1 Conclusions and Suggestions 3.9.2 Important Media Reports 3.10 Government Service 3.10.1 Horizontal Comparison 3.10.2 Vertical Comparison 3.10.3 Analysis of Results 3.10.4 Nanjing Is a Model City for Government Service 3.10.5 Conclusions and Suggestions 3.10.6 Important Media Reports 4 Key Topics in Urban Basic Government Service 4.1 Traffic Congestion 4.1.1 Introduction 4.1.2 Survey Question 4.1.3 Results 4.1.4 Analysis of Results 4.1.5 Reasons for Low Satisfaction Level in Traffic Congestion 4.1.6 How to Solve the Problem of Traffic Congestion 4.1.7 Relevant Media Reports 4.2 Taxi Shortages 4.2.1 Introduction 4.2.2 Survey Question 4.2.3 Results 4.2.4 Analysis of Results 4.2.5 Reasons for Taxi Shortages 4.2.6 How to Solve the Problem of Finding Taxis 4.2.7 Relevant Media Reports 4.3 Unlicensed Vehicles 4.3.1 Introduction 4.3.2 Survey Question 4.3.3 Results 4.3.4 Analysis of Results 4.3.5 Reasons for Unlicensed Vehicles 4.3.6 How to Solve the Problem of Unlicensed Vehicles 4.3.7 Relevant Media Reports 4.4 Sense of Security 4.4.1 Introduction 4.4.2 Survey Question 4.4.3 Results 4.4.4 Analysis of Results 4.4.5 Reasons for the Low Sense of Security 4.4.6 How to Solve the Problem of Low Sense of Security 4.5 Food Safety 4.5.1 Introduction 4.5.2 Survey Question 4.5.3 Results 4.5.4 Analysis of Results 4.5.5 Reasons for the Low Food Safety Satisfaction Level 4.5.6 How to Solve the Problem of Food Safety 4.6 Information Safety 4.6.1 Introduction 4.6.2 Survey Question 4.6.3 Results 4.6.4 Analysis of Results 4.6.5 Reasons for the Low Information Safety Satisfaction Level 4.6.6 How to Solve the Problems of Information Safety 4.6.7 Relevant Media Reports 4.7 Housing Price Control 4.7.1 Introduction 4.7.2 Survey Question 4.7.3 Results 4.7.4 Analysis of Results 4.7.5 Reasons for the Low Housing Price Control Satisfaction Level 4.7.6 How to Solve the Problems of Housing Price Control 4.7.7 Relevant Media Reports 4.8 Senior Service 4.8.1 Introduction 4.8.2 Survey Question 4.8.3 Results 4.8.4 Analysis of Results 4.8.5 Reasons for the Low Senior Service Satisfaction Level 4.8.6 How to Solve the Problems of Senior Service 4.8.7 Relevant Media Reports 4.9 Water Quality 4.9.1 Introduction 4.9.2 Survey Question 4.9.3 Results 4.9.4 Analysis of Results 4.9.5 Reasons for the Low Water Quality Satisfaction Level 4.9.6 How to Improve Satisfaction Level of Water Quality 4.9.7 Relevant Media Reports 4.10 Air Quality 4.10.1 Introduction 4.10.2 Survey Question 4.10.3 Results 4.10.4 Analysis of Results 4.10.5 Reasons for the Low Air Quality Satisfaction Level 4.10.6 How to Solve the Problems of Air Quality 4.10.7 Relevant Media Reports 4.11 Vendor Management 4.11.1 Introduction 4.11.2 Survey Question 4.11.3 Results 4.11.4 Analysis of Results 4.11.5 Reasons for the Stigmatization of Urban Management and Law Enforcement Officers 4.11.6 How to Solve the Problems of Stigmatization of Urban Management and Law Enforcement Officials 4.11.7 Relevant Media Reports 4.12 Price of Public Goods 4.12.1 Introduction 4.12.2 Survey Question 4.12.3 Results 4.12.4 Analysis of Results 5 Model Cities 5.1 Hangzhou 5.1.1 Innovative Government Service 5.2 Xiamen 5.2.1 Implementing Systemic Reform 5.3 Wuhan 5.3.1 Clear Goals and Orderly Implementation to Achieve Coordinated Development 5.4 Guiyang 5.4.1 Reforming City Governance and Creating a Service Network Appendixes Calculating Satisfaction Levels About the Samples About the Cities The 2013 Public Satisfaction with Urban Basic Services Survey