MIS 9 - Management Information Systems

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Title Page Copyright Page Brief Contents Contents PART 1 Chapter 1: Information Systems: An Overview 1-1 Computers Andinformation Systemsin Daily Life Smartphones Everywhere and for Everything A New Era of Marketing: YouTube Social Networking and the Vulnerability of Personal Information 1-2 Computer Literacyand Informationliteracy 1-3 The Beginning:Transaction-Processing systems Information Technologies at Domino’s Pizza 1-4 Management Information Systems 1-5 Major Components of an Information System 1-5a Data 1-5b Database 1-5c Process 1-5d Information 1-5e Examples of Information Systems 1-6 Using Informationsystems And Information Technologies 1-6a The Importance of Information Systems Information Technologies at The Home Depot Human Resource Information Systems in Action Information Technologies at UPS 1-6b Using Information Technologies for a Competitive Advantage Information Technologies at Walmart 1-6c Porter’s Five Forces Model: Understanding the Business Environment Information Technologies at Netflix Digital Innovation in Retail Industry Using Information Technologies 1-7 The It Job Market 1-7a CTO/CIO 1-7b Manager of Information Systems Services 1-7c Systems Analyst 1-7d Network Administrator 1-7e Database Administrator 1-7f Computer Programmer 1-7g Webmaster 1-8 Outlook For The Future Reviews and Discussions Projects Are You Ready to Move On? CASE STUDY 1-1 Using Information Technologies at Federal Express CASE STUDY 1-2 Mobile Technology: A Key Player for Future Shopping Chapter 2: Computers: TheMachines Behind Computing 2-1 Defining A Computer 2-1a Components of a Computer System 2-2 The History Of Computer Hardware And Software IBM Watson: A Supercomputer with Artificial Intelligence Capabilities 2-3 The Power Of Computers 2-3b Accuracy 2-3c Storage and Retrieval 2-4 Computer Operations A Supercomputer in Your Pocket 2-5 Input, Output, Andmemory Devices 2-5a Input Devices Touchless Computing: The New Paradigm in User System Interface 2-5b Output Devices A Popular Application of CloudStorage: Keeping Photos Online 2-6 Classes Of Computers Popular iPad Business Applications 2-6a Server Platforms: An Overview Ubiquitous Computing 2-7 What Is Software? Office 365: Making Data and Applications Portable 2-7a Operating System Software iOS: The Brain Behind Apple Devices 2-7b Application Software 2-8 Computer Languages Reviews and Discussions Projects Are You Ready to Move On? CASE STUDY 2-1 Become Your Own Banker CASE STUDY 2-2 iPads: New Productivity Tools for Service Workers Chapter 3: Database Systems,Data Warehouses, and Data Marts 3-1 Databases 3-1a Types of Data in a Database BI in Action: Law Enforcement 3-1b Methods for Accessing Files 3-2 Logical Database Design 3-2a The Relational Model 3-3 Components Of A Dbms 3-3a Database Engine 3-3b Data Definition 3-3c Data Manipulation Graph Databases Move Relational Databases One Step Forward 3-3d Application Generation 3-3e Data Administration 3-4 Recent Trends In Database Design And Use 3-4a Data-Driven Web Sites 3-4b Distributed Databases 3-4c Object-Oriented Databases 3-5 Data Warehouses Data Warehouse Applications at Marriott International 3-5a Input 3-5b ETL 3-6 Data Marts Data Mining and the Airline Industry 3-7 Business Analytics Mobile Analytics in Action: Airbnb 3-8 The Big Data Era Predictive Analytics in Action 3-8a Who Benefits from Big Data? Big Data in Action 3-8b Tools and Technologies of Big Data 3-8c Big Data Privacy Risks 3-9 Database Marketing Database Marketing in Action:Caterpillar Corporation Reviews and Discussions Projects Are You Ready to Move On? CASE STUDY 3-1: Data Mining Helps Students Enroll in Courses with Higher Chances of Success CASE STUDY 3-2: Data Mining Tools at Pandora Radio Chapter 4: Personal, Legal, Ethical,and Organizational Issues of Information Systems 4-1 Privacy Issues Social Networking Sitesand Privacy Issues Employee Monitoring: Improving Productivity or Invasion of Privacy 4-1a E-mail 4-1b Data Collection on the Web E-Mail and Corporate Data Leakage Facebook Experiments: Marketing Tools or Unethical Behavior? 4-2 Ethical Issuesof Information Technologies Ten Commandments of Computer Ethics19 4-2a Censorship Internet Censorship: A Global Problem 4-2b Intellectual Property Software Piracy: A Global Problem 4-2c Social Divisions and the Digital Divide Verizon’s Cybersquatting Suit 4-3 The Impact Of information Technology in The Workplace The Digital Divide in Action 4-3a Information Technology and Health Issues Health and Social Issues of Online Gaming 4-4 Green Computing Reviews and Discussions Projects Are You Ready to Move On? CASE STUDY 4-1: Telecommuting with a New Twist CASE STUDY 4-2: Privacy and Other Legal Issues at Google Chapter 5: Protecting Information Resources 5-1 Risks Associated with Information Technologies 5-1a The Costs of Cyber Crime to the U.S. Economy 5-1b Spyware and Adware 5-1c Phishing, Pharming, Baiting, Quid ProQuo, SMiShing, and Vishing 5-1d Keystroke Loggers 5-1e Sniffing and Spoofing 5-1f Computer Crime and Fraud Challenges of Insiders’ Threats Identity Theft at the Internal Revenue Service Types of Hackers 5-2 Computer And Network Security: Basic Safeguards Nearly All Organizations Get Hacked 5-3 Security Threats: An Overview 5-3a Intentional Threats Protecting Against Data Theft and Data Loss Social Engineering Costs Ubiquiti Networks More Than $39 Million 5-4 Security Measures and Enforcement: An Overview 5-4a Biometric Security Measures Biometrics at Phoebe Putney Memorial Hospital 5-4b Nonbiometric Security Measures 5-4c Physical Security Measures 5-4d Access Controls Lost and Stolen Laptops 5-4e Virtual Private Networks 5-4f Data Encryption 5-4g E-Commerce Transaction Security Measures 5-4h Computer Emergency Response Team 5-5 Guidelines For A Comprehensive Security System Sarbanes-Oxley and Information Security 5-5a Business Continuity Planning Reviews and Discussions Projects Are You Ready To Move On? CASE STUDY 5-1: Vulnerabilities of Medical Devices CASE STUDY 5-2: Security Breach at Yahoo! PART 2 Chapter 6: Data Communication: Delivering Information Anywhere and Anytime 6-1 Defining Data Communication 6-1a Why Managers Need to Know About Data Communication GoToMeeting: Example of an E-collaboration Tool Reviews and Discussions Projects Are You Ready to Move On? CASE STUDY 6-1: Data Communication at Walmart CASE STUDY 6-2: Protecting the Security and Privacy of Mobile Devices 6-2 Basic Components Of A Data Communication System 6-2a Sender and Receiver Devices 6-2b Modems 6-2c Communication Media 6-3 Processing Configurations Google Invests in Communication Media 6-3a Centralized Processing 6-3b Decentralized Processing 6-3c Distributed Processing 6-3d Open Systems Interconnection Model 6-4 Types of Networks 6-4a Local Area Networks 6-4b Wide Area Networks 6-4c Metropolitan Area Networks 6-5 Network Topologies 6-5a Star Topology 6-5b Ring Topology 6-5c Bus Topology 6-5d Hierarchical Topology 6-5e Mesh Topology 6-6 Major Networking Concepts 6-6a Protocols 6-6b Transmission Control Protocol/Internet Protocol 6-6c Routing 6-6d Routers 6-6e Client/Server Model 6-7 Wireless And Mobile Networks Mobile Computing and Mobile Apps 6-7a Wireless Technologies 6-7b Mobile Networks 6-8 Wireless Security Privacy and Ethical Issues of Wireless Devices 6-9 Convergence of Voice, Video, And Data Telepresence: A New Use of Data Communication and Convergence CASE STUDY 6-1: Data Communication at Walmart CASE STUDY 6-2: Protecting the Security and Privacy of Mobile Devices Chapter 7: The Internet, Intranets, and Extranets 7-1 The Internet And The world Wide Web 7-1a The Domain Name System Major Events in the Development of the Internet 7-1b Types of Internet Connections What Is HTML? 7-2 Navigational Tools, Search Engines, And Directories 7-2a Navigational Tools 7-2b Search Engines and Directories 7-3 Internet Services 7-3a E-Mail 7-3b Newsgroups and Discussion Groups 7-3c Instant Messaging 7-3d Internet Telephony 7-4 Web Applications 7-4a Tourism and Travel 7-4b Publishing 7-4c Higher Education 7-4d Real Estate 7-4e Employment 7-4f Financial Institutions 7-4g Software Distribution 7-4h Healthcare Electronic Health Records Pay Off for Kaiser Permanente 7-4i Politics The Internet in 2020 7-5 Intranets 7-5a The Internet versus Intranets 7-5b Applications of an Intranet 7-6 Extranets 7-7 New Trends: The Web 2.0 And Web 3.0 Eras 7-7a Blogs 7-7b Wikis LinkedIn: A Professional Social Networking Site 7-7c Social Networking Sites 7-7d Business Application of Social Networks 7-7e RSS Feeds 7-7f Podcasting Twitter: Real-time Networking with Your Followers 7-7g The Internet2 7-8 The Internet Of everything And Beyond The Internet of Everything in Action Reviews and Discussions Projects Are You Ready to Move On? CASE STUDY 7-1: Scotts Miracle-Gro’s Intranet: The Garden CASE STUDY 7-2: Social Networking in Support of Small Businesses Chapter 8: E-Commerce 8-1 Defining E-Commerce 8-1a The Value Chain and E-Commerce Twitter Helps Businesses Find Customers Showrooming and Webrooming 8-1c Advantages and Disadvantages of E-Commerce The Home Depot Gets into E-Commerce 8-1d E-Commerce Business Models E-Commerce in 2020 8-2 Major Categoriesof E-Commerce 8-2a Business-to-Consumer E-Commerce 8-2b Business-to-Business E-Commerce 8-2c Consumer-to-Consumer E-Commerce 8-2d Consumer-to-Business E-Commerce 8-2e Government and Nonbusiness E-Commerce 8-2f Organizational or Intrabusiness E-Commerce E-Gov in Action: City of Denver, Colorado 8-3 B2C E-Commerce Cycle 8-4 B2B E-Commerce:A Second Look 8-4a Major Models of B2B E-Commerce E-Procurement at Schlumberger B2B E-Commerce Growth and Best Practices 8-5 Mobile And Voice-Based E-Commerce Mobile Commerce in Action: The Fast Food Restaurants 8-6 E-Commerce Supporting Technologies 8-6a Electronic Payment Systems Challenges in Using Mobile Payment Systems Mobile Marketing at Starbucks 8-6c Mobile Marketing 8-6d Search Engine Optimization Challenges in Using Digital Ads 8-7 E-Commerce And Beyond: Social Commerce Social Commerce at Coca-Cola Company 8-8 Hyper-Social Organizations Hyper-Social Organization in Action: Spotify 8-9 Social Media Information Systems CASE STUDY 8-1: Widespread Applications of Mobile Ads CASE STUDY 8-2: Bridging the Gap Between E-Commerce and Traditional Commerce Chapter 9: Global Information Systems 9-1 Why Go Global? Global Information Systems at Rohm & Haas 9-1a E-Business: A Driving Force 9-1b Growth of the Internet Making a Company Web Site Global 9-1c The Rise of Non-English Speakers on the Internet 9-1d Mobile Computing and Globalization 9-2 Global Information Systems: An Overview 9-2a Components of a Global Information System The Internet and Globalization in Action 9-2b Requirements of Global Information Systems Video Conferencing Systems Support Globalization Globalization in Action: Alibaba 9-2c Implementation of Global Information Systems 9-3 Organizational Structures And Globali Nformation Systems 9-3a Multinational Structure 9-3b Global Structure 9-3c International Structure 9-3d Transnational Structure 9-3e Global Information Systems Supporting Offshore Outsourcing Global Information System at FedEx 9-4 Obstacles To Using Global Information Systems 9-4a Lack of Standardization 9-4b Cultural Differences 9-4c Diverse Regulatory Practices 9-4d Poor Telecommunication Infrastructures Privacy Law Differences between the United States and the European Union 9-4e Lack of Skilled Analysts and Programmers CASE STUDY 9-1: Global Information Systems at Toyota Motor Company CASE STUDY 9-2: Information Technologies Support Global Supply Chain PART 3 Chapter 10: Building Successful Information Systems 10-1 Systems Development Life Cycle: An Overview 10-2 Phase 1: Planning 10-2a Formation of the Task Force 10-2b Feasibility Study A Feasible Project Becomes Unfeasible 10-3 Phase 2: Requirements Gathering And Analysis 10-4 Phase 3: Design 10-4a Computer-Aided Systems Engineering 10-4b Prototyping 10-5 Phase 4: Implementation 10-5a IT Project Management 10-5b Request for Proposal Failed Order Management System at Avon 10-5c Implementation Alternatives 10-6 Phase 5: Maintenance 10-7 New Trends In Systems Analysis And Design 10-7a Service-Oriented Architecture 10-7b Rapid Application Development 10-7c Extreme Programming Extreme Programming in Action Agile Methodology at HomeAway, Inc. 10-7d Agile Methodology CASE STUDY 10-1: Systems Development at SEB Latvia CASE STUDY 10-2: Crowdsourcing Pays Off Chapter 11: Enterprise Systems 11-1 Supply Chain Management 11-1a SCM Technologies Supply Chain Management at Coca-Cola Company Green SCM in Action: Walmart 3D Printing in Action: the Medical Field 11-2 Customer Relationship Management 11-2a CRM Applications CRM at Delta Air Lines 11-2b Personalization Technology Amazon’s Personalization Assists Sellers on Its Marketplace 11-3 Knowledge Management Knowledge Management in Action 11-4 Enterprise Resource Planning ERP Streamlines Operations at Naghi Group CASE STUDY 11-1: ERP at Johns Hopkins Institutions CASE STUDY 11-2: CRM at Starbucks Chapter 12: Management Support Systems 12-1 Types Of Decisions In An Organization 12-1a Phases of the Decision-Making Process 12-2 Decision Support Systems 12-2a Components of a Decision Support System 12-2b DSS Capabilities 12-2c Roles in the DSS Environment 12-2d Costs and Benefits of Decision Support Systems 12-3 Executive Information Systems 12-3a Reasons for Using EISs 12-3b Avoiding Failure in Designand Use of EISs 12-3c EIS Packages and Tools Executive Information Systems at Hyundai Motor Company 12-4 Group Support Systems Microsoft Office SharePoint Server: A New Type of Groupware 12-4a Groupware Groupware and Health IT 12-4b Electronic Meeting Systems Remote Collaboration with Google Apps for Work New Generations of Electronic Meeting Systems 12-4c Advantages and Disadvantages of GSSs 12-5 Geographic Information Systems 12-5a GIS Applications GISs for Fighting Disease 12-6 Guidelines For Designing A Management Support System CASE STUDY 12-1: UPS Deploys Routing Optimization with a Big Payoff CASE STUDY 12-2: GPS Technology and Analytics Combat Crimes Chapter 13: Intelligent Information Systems 13-1 What Is Artificial Intelligence? 13-1a AI Technologies Supporting Decision Making Computers Understanding Common Sense 13-1b Robotics 13-2 Expert Systems Medical Robotics in Action 13-2a Components of an Expert System 13-2b Uses of Expert Systems Expert Systems in Baltimore County Police Department 13-2c Criteria for Using Expert Systems 13-2d Criteria for Not Using Expert Systems 13-2e Advantages of Expert Systems 13-3 Case-Based Reasoning 13-4 Intelligent Agents 13-4a Shopping and Information Agents 13-4b Personal Agents 13-4c Data-Mining Agents Intelligent Agents in Action 13-4d Monitoring and Surveillance Agents 13-5 Fuzzy Logic 13-5a Uses of Fuzzy Logic 13-6 Machine Learning Fuzzy Logic in Action Neural Networks in Microsoft and the Chicago Police Department 13-7 Genetic Algorithms 13-8 Natural-Language Processing 13-9 Integrating Ai Technologies Into Decision Support Systems NLP in Action: The Healthcare Industry 13-10 Contextual Computing: Making Mobile Devices Smarter AI Technologies for Decision Making Contextual Computing in Action CASE STUDY 13-1: AI-Based Software Helps Businesses Better Understand Customers CASE STUDY 13-2: NLP: Making a Smartphone Smarter Chapter 14: Emerging Trends, Technologies, and Applications 14-1 Trends In Software And Service Distribution 14-1a Pull and Push Technologies 14-1b Application Service Providers 14-2 Virtual Reality 14-2a Types of Virtual Environments 14-2b Components of a Virtual Reality System 14-2c CAVE 14-2d Virtual Reality Applications Virtual Reality at Lockheed Martin 14-2e Obstacles in Using VR Systems 14-2f Virtual Worlds 14-2g Augmented Reality 14-3 Radio Frequency Identification: An Overview 14-3a RFID Applications Coca-Cola Company Uses RFID-Based Dispensers for Generating Business Intelligence 14-4 Quick Response Codes QR Codes in Action 14-5 Biometrics: A Second Look Face Recognition Technology in Action 14-6 Trends In Networking 14-6b WiMAX 14-6c Bluetooth 14-6d Grid Computing 14-6e Utility (On-Demand) Computing 14-6f Cloud Computing Cloud Computing in Support of Small Businesses Edge Computing in Action 14-7 Nanotechnology 14-8 Blockchain Technology And Cryptocurrency CASE STUDY 14-1: Cloud Computing at Intercontinental Hotels Group (IHG) CASE STUDY 14-2: RFID at Macy’s Department Store Endnotes Index